Learn More About Vivint's Updated Privacy Policy

Vivint Privacy Notice

Last Updated: April 2024

Note: If you are a California resident, please click here for information about your specific privacy rights.

This Privacy Notice describes the information that Vivint, Inc. and our subsidiaries and affiliates (together, “Vivint”) collect, use, share, and store when you use the following Vivint products and services: the Vivint home security systems, security cameras, smart home devices, websites and mobile apps, sales and customer support, monitoring services, camera services, other subscription services, and other online and offline interactions. This Privacy Notice applies to information we collect about you in many contexts.

We may make updates or additions to this privacy notice, so we encourage you to review it periodically. These changes shall be communicated to you as per the process detailed in the “Changes to this Privacy Notice” section.

Vivint Values Your Privacy

Vivint’s commitment to providing security and peace of mind extends to how we handle the Personal Information of our customers and the public. Vivint builds and maintains consumer trust by protecting Personal Information including Sensitive Personal Information and Protected Health Information.

Information We Collect

We collect information that helps us contact you, provide our products and services to you and carry out certain business purposes described below. If we can use this information to identify you, we consider it personal information. This means that data that directly identifies you (like your name) and data that does not directly identify you, but that can reasonably be used to identify you (like the serial number of your device), is considered personal to you.

The information we collect depends on the types of products and services you use. In general, the categories of information we may collect about you include:

Identifiers, such as your name, physical address, email address, telephone number, account name, and device identifiers.

Customer records, such as signature, physical characteristics or description, information about your home or property, and credit-related information (for example, the result of your credit pre-qualification or your FICO score). This information is only collected from customers.

Protected class and demographic information, such as age, sex, gender, disability, marital status, veteran status, race, and ethnicity.

Commercial information, such as information about purchases or quotes, information about subscriptions, products and services you have shown interest in, and other commercial information.

Device information, consisting of information from devices you connect to or use with Vivint products and services, including your mobile device, connected devices, and wired and wireless sensors. The information we receive from these devices may include IP address, unique device identifiers such as MAC address, sensor and activity information (for example, door open, motion detected, glass break sound detected, package detected near door, and person detected in camera’s field of vision), battery status, and Wi-Fi network information. This also includes information about non-Vivint devices, utilities, and appliances used in your home (for example, use of a Google, Alexa, or MyQ device). This information is only collected from customers.

Internet or other electronic network activity information, such as browsing history, search history, website chat conversation transcripts, device and browser information, and information about your interactions with and use of our products, services, and social media.

Geolocation data, such as from devices you connect to or use with our products and services, including your mobile device, connected devices, and wired and wireless sensors, such as through the use of geolocation features in the devices (including FINE, COARSE, and BACKGROUND location), or by inference from other information we collect (for example, your IP address may indicate the general geographic region from which you are connecting to the Internet and your Vivint system sensors may indicate you are at home).

Audio, electronic, visual, or other sensory information, such as photographs, footage, and sounds and noises captured by products and devices installed in or around your home or property. For example, the Vivint doorbell, outdoor, and indoor cameras capture photographs and footage. This information is only collected from customers.

Professional or employment-related information, such as your job title, employer, and income.

Inferences drawn from the information we collected about you to create profile about you reflecting your preferences. For example, we may infer your individual preferences based on what you view on our websites.

In addition, we also may collect sensitive information, including the following:

Social Security number, driver’s license number, or passport number.
Account log-in, financial account (including whether you have financed your Vivint system through a Vivint lending partner), debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.
Precise geolocation (for example, your use of Vivint Car Guard may indicate the precise geolocation of your vehicle, and your use of Vivint sensors in your home may indicate the presence of people in the precise geolocation of your home or property).
Racial or ethnic origin.

Product Specific Information

When you use our products and services, you trust us with your most personal information. Our home security systems, security cameras, and smart home devices and sensors collect certain sensor, technical and monitoring information. Depending on how you use these products and services, sometimes we collect this information continuously and for long periods of time. For this reason, we want you to understand what specific sensor, technical and monitoring information we collect from these products. The below sections contain a description of that information.

Information Collected by the Vivint Smart Hub

The Vivint Smart Hub collects:

Setup information you provide, such as your home address and labels for your connected devices.
Data transmitted by your connected devices.
Device status, such as whether your Smart Lock is locked.
The content of voice communications sent to Vivint Customer Support or professional monitoring specialists through the Vivint Smart Hub.
Video and audio feeds and recordings from Vivint Cameras.
Information concerning your usage of the Vivint Smart Hub and other products, such as arming and disarming your security system, your viewing of video footage, and communicating with Vivint support.
Technical information from the Vivint Smart Hub and other products, such as device information (such as MAC address), device status (such as battery level), information about your home Wi-Fi network, and error reports.

Information Collected by Vivint Security Sensors

The Vivint Door & Window Sensor, Vivint Motion Sensor, Vivint Glass Break Detector, and Vivint Door Sensor (collectively, the “Vivint Security Sensors”) collect:

Environmental data, including detection of motion, glass breaking, and a door or window opening.
Technical information, such as device information (such as MAC address), device status (such as battery level), information about your home Wi-Fi network, and error reports.
Data transmitted by your connected devices, including third-party devices, such as an alarm being set or a voice command sent from a Google or Alexa device.

Information Collected by Vivint Safety Alarms

The Vivint Smoke Detector, Vivint Smoke & CO Combo Detector, and Vivint Water Sensor (collectively, the “Vivint Safety Alarms”) collect the following information:

Environmental data, including detection of smoke, detection of carbon monoxide, and detection of water.
Technical information, such as device information (such as MAC address), device status (such as battery level), information about your home Wi-Fi network, and error reports.
Data transmitted by your connected devices, including third-party devices, such as an alarm being set or a voice command sent from a Google or Alexa device.

Information Collected by Vivint Cameras

The Vivint Doorbell Camera Pro, Vivint Indoor Camera, and Vivint Outdoor Camera Pro (collectively, the “Vivint Cameras”) collect the following information:

Environmental data, such as motion and light level.
Video and audio data, such as video and audio streams captured in the surrounding environment. This may include video and audio of bystanders within range of the cameras, regardless of your or their knowledge of such data collection.
Usage information, such as when you view a camera stream.
Technical information, such as device information (such as MAC address), device status (such as battery level), information about your home Wi-Fi network, and error reports.
Data transmitted by your connected devices, including third-party devices, such as an alarm being set or a voice command sent from a Google or Alexa device.

Information Collected by Kwikset Smart Locks

The Kwikset Smart Locks collect the following information:

Access codes, such as those set by you or authorized users.
Usage information, such as when and who locked or unlocked a Kwikset Smart Lock.
Technical information, such as device information (such as MAC address), device status (such as battery level), information about your home Wi-Fi network, and error reports.
Data transmitted by your connected devices, including third-party devices, such as an alarm being set or a voice command sent from a Google or Alexa device.

Information Collected by Vivint Smart Garage Door Opener

The Vivint Smart Garage Door Opener collects the following information:

Usage information, such as when you open or close your garage door.
Status information, such as whether your garage door is opened or closed.
Technical information, such as device information (such as MAC address), device status (such as battery level), information about your home Wi-Fi network, and error reports.
Data transmitted by your connected devices, including third-party devices, such as an alarm being set or a voice command sent from a Google or Alexa device.

Information Collected by Vivint Smart Thermostat

The Vivint Smart Thermostat collects the following information:

Environmental data, such as the temperature in the room in which you install the Vivint Smart Thermostat and motion detected in front of the Vivint Smart Thermostat.
Status information, such as the current set temperature and future scheduled temperatures.
Usage information, such as when you change the temperature.
Technical information, such as device information (such as MAC address), device status (such as battery level), information about your home Wi-Fi network, and error reports.
Data transmitted by your connected devices, including third-party devices, such as detection of smoke from Vivint Smoke Detectors to disable your HVAC system or a voice command sent by a Google or Alexa device.

Information Collected by Vivint Smart Lighting

Vivint Smart Lighting collects the following information:

Status information, such as whether Vivint Smart Lighting is turned on or off.
Usage information, such as when you turn Vivint Smart Lighting on or off.
Technical information, such as device information (such as MAC address), device status, information about your home Wi-Fi network, and error reports.
Data transmitted by your connected devices, including third-party devices, such as an alarm being set or a voice command sent by a Google or Alexa device.

Information Collected by Vivint Car Guard

Vivint Car Guard collects the following information:

Location information, such as the location of your car.
Status information, such as whether disturbance alerts are enabled.
Usage information, such as when you enable or disable disturbance alerts.
Vehicle integrity information, such as whether your car has been bumped or broken into.
Vehicle diagnostics, such as alerts and errors regarding car systems reported through the OBD II port.
Technical information, such as device information and error reports.
Data transmitted by your connected devices, including third-party devices, such as an alarm being set or a voice command sent by a Google or Alexa device.

Sources Of Information

In addition to collecting information directly from you, we may receive personal information about you from other individuals, from the devices you use, through data collection technologies, our partners who work with us to provide our products and services, and from other lawful sources.

We collect information about you from the following sources:

Directly from you. We collect information that you provide to us, such as when you create an account, make a purchase or request a quote, or contact us.

Our products. We collect information from our products, such as when you activate a product, use a product, when a product detects an event, or when you contact us through a product.

Data collected automatically through tracking technologies. We may automatically collect information or inferences about you through tracking technologies such as cookies and tools that track your usage of Vivint websites or the Vivint mobile app.

Third parties. We may collect information from other parties. For example, in some cases, devices and products from third parties may connect to our services and the third parties may send us information about the use of those devices, including sensor and activity data. We may also obtain information about you from service providers, business partners, public sources, social media companies, and other parties.

How We Use Your Information

We process the personal information described above for a variety of business and commercial purposes, including to power our services, to communicate with you, for security and fraud prevention, and to comply with law. We may also use your personal information for other purposes with your consent.

The purposes for which we collect and use Personal Information depend on, among other things, our relationship or interaction with the specific users. The table below lists the purposes for which we collect and use Personal Information in different contexts.

To provide and personalize our services, such as processing or fulfilling orders and transactions, providing our products and services, processing payments, providing customer service, maintaining or servicing accounts, providing financing, verifying customer information, creating and maintaining business records, verifying eligibility for products or services, and undertaking or providing similar services.

For internal research and development, such as testing and verifying the quality of our products and services, improving the quality of our products and services, and creating new products and services.

Communicating with you, including through our service providers, such as responding to your questions and comments via telephone, email and website chat, confirming alerts and alarms received from your connected products, and notifying you of updates to our products and services.

For legal, security, or safety reasons, such as protecting our and our users’ safety, property, or rights, complying with legal requirements, enforcing our terms, conditions, and policies, detecting, preventing, and responding to security incidents, and protecting against malicious, deceptive, fraudulent, or illegal activity.

As part of a corporate transaction, such as in connection with the sale of part or all of our assets or business, the acquisition of part or all another business or another business’ assets, or another corporate transaction, including bankruptcy.

For marketing, such as sending information on our products and services or those of our affiliates, business partners, or other third parties. This may include using your information to send you in-app messages and notices, email, newsletters, surveys, promotions, or news about events.

We may also use anonymized, de-identified, or aggregated information for the purposes permitted by law.

How We Disclose Your Information

We may disclose personal information described above with our affiliates and subsidiaries, service providers who act on our behalf, our business partners, third parties pursuant to legal purposes, or to others at your direction.

We may disclose your information with the following third parties and in the following ways:

Affiliates and subsidiaries. We may disclose your information to the Vivint family of companies and any of our parent companies and their affiliates for their and our business purposes and for marketing purposes, including providing you with information about products and services we think may interest you. We may also combine your information with information about your smart home products and your insurance products to coordinate the functions of your Vivint smart home system with your insurance products.

Service providers. We may provide your information to our service providers to provide and improve our products and services, including for analytics purposes, hosting, product development, and to send or receive communications on Vivint's behalf.

Business partners. We may disclose your information to third parties that may use it for their own purposes, including companies that operate cookies and other advertising and marketing partners, insurance companies for risk management purposes and for your eligibility for insurance products and discounts, social media companies, and other business partners.

For legal, security, or safety reasons. We may disclose your information to law enforcement or other government authorities (including emergency responders) to comply with legal requirements or orders, to enforce our terms, conditions, and policies, and to protect our and our users’ safety, property, or rights.

As part of a corporate transaction. We may disclose your information in connection with the sale of part or all of our assets or business, the acquisition of part or all of another business or another business’ assets, or another corporate transaction, including bankruptcy.

Entities to which you have consented to the disclosure. We may disclose your information to third parties with your consent or at your direction, such as energy utilities to allow you to participate in energy savings programs.

Cookies and Other Tracking Technologies

Like many websites and applications, we and our service providers and business partners automatically collect certain information about you when you use and interact with our websites, social media accounts, mobile applications, and emails (collectively, “Online Services”). We collect this information using tools such as cookies, web beacons, pixels, tags, embedded scripts, session replay tools, SDKs, and other tracking technologies (collectively, “Tracking Technologies”).

The below descriptions will help you understand these Tracking Technologies so that you can make informed choices about them.

Cookies are a type of technology that install a small amount of information on a user's computer or other device when they visit a website. Cookies permit a website to, for example, recognize you each time you visit the website visits using that computer or device.
Pixels, web beacons, and tags are types of code or transparent graphics that contain a unique identifier. These technologies provide analytical information about the user experience and help us customize our marketing activities. In contrast to cookies, which are stored on a user's computer hard drive, these technologies are embedded invisibly on web pages.
Session replay tools record your interactions with the Services, such as how you move throughout our Services and engage with our webforms. This information helps us identify and fix technical issues visitors may be having with the Services.
Embedded scripts and SDKs are other types of code that we may use. They allow us to build and integrate custom experiences on our mobile applications and other online properties, some of which may be developed by a third party.

We use these Tracking Technologies to customize your visit, save your preferences, manage content, gather usage information, personalize marketing, and serve advertising (including targeted, interest-based advertising). For example:

Analytics

We and our service providers use Tracking Technologies to understand, improve, and research our products, features and services, including as you navigate through our Online Services or when you access our website from other sites, applications, or devices. We gather this analytics information to determine and measure the performance of ads or posts on and off our Online Services and to learn whether you have interacted with our websites, content, or emails. We partner with analytics service providers like Google Analytics to help track your use of our products and services. To learn more about how Google collects and processes personal data, visit Google Privacy & Terms. We also use these technologies to provide aggregated information to our business partners as part of our Services.

Advertising

You may see advertisements for Vivint or other companies and services on your devices, whether or not you are logged into your account. These ads may be targeted to you based on information that we, the advertiser, and/or other third parties have collected about your online behavior or interests. For example, if you view a product on our website, we may use that activity to show you an advertisement for that product, or a similar product, on other websites you visit. These ads are called interest-based or targeted ads.

We work with third parties, including advertising networks, to collect information about you, serve interest-based ads for us and others, and measure the ads’ effectiveness. For example, we engage third party services like Google Ad Manager to collect data and to deliver, personalize, and measure ads for the products we sell on our website. The advertisers and advertising networks’ use of Tracking Technologies and of the information collected through those technologies is covered by their own privacy notices.

Clickstream Data

As you use the Internet, a trail of electronic information is left at each website you visit. This information, sometimes referred to as “clickstream data,” can include the type of computer and browsing software you use and the address of the website from which you linked to the Online Services. We collect clickstream data using Tracking Technologies to help us understand how much time visitors spend interacting with our Online Services, how visitors navigate through the Online Services, and how to tailor our Online Services to better meet the needs of visitors.

Location Services

We may use Tracking Technologies collect your location (both precise and approximate), geo-IP, and other similar data. We use this information to help us maintain and enhance the efficiency and usefulness of the Online Services, to target advertising to you, and for other purposes described in this Privacy Notice.

Cross-Device Matching

We use Tracking Technologies to tailor our Online Services and offer you a personalized experience across your devices. We do this by using the data we collect, including both probabilistic and deterministic data, to make educated guesses that match you to each device you use. For example, we may use the fact that your account is signed in on both a mobile device and a computer to connect you to both devices. By matching you to both your mobile device and computer, we can then use Tracking Technologies to save your preferences on both devices and better tailor our marketing and ads to you.

Data Management Platform Services

We may also combine the data we collect through Tracking Technologies with other data we collect to create a profile about you. We may disclose this profile data to business partners and ad networks so that they can show you advertisements that they think will interest you. Our partners may also use this information to recognize you across different channels and platforms, including but not limited to, computers, mobile devices, and smart TVs, over time for analytics, attribution, and reporting purposes.

Push Notifications

We also may enable our mobile application to offer automatic or “push” notifications. We will provide push notifications only to those users who permit such notifications. If you would like to opt-out of push notifications, please see the Your Choices section below.

Tracking Over Time and Across Devices

Some of the Tracking Technologies we use enable us to track your device activity over time and across online properties. To learn more about how to set your preferences with respect to Tracking Technologies, including opting out of interest-based adverting, please see the Your Choices section below. While we do not honor Do Not Track signals, we do honor other commonly used and recognized global opt-out mechanisms, such as HTTP headers. We process these preference signals at the browser level, which means you have to enable the signals on each browser and each device to fully opt out.

Your Choices

You have certain rights and choices with respect to your data. You may have additional rights depending on where you live and how those laws apply to you. If you are a California resident, please see our California supplement below. If you are a Virginia, Colorado, Utah, or Connecticut resident, please see our supplement notice for you below.

While we maintain your information, you have the following choices:

Account and Purchase Information. You can update your account information through your account settings on our websites or apps or by contacting us as set out under “Contact Us” below. You can also update your purchase information by contacting us as set out under “Contact Us” below.

Turning Off Location Information. You can prevent your mobile device from sharing location information with us through your mobile device’s operating system settings. However, you may not be able to fully use our products or services if you disable this sharing. Please note that even if you disable location sharing on your mobile device, we will continue to receive your IP address and use it as described above to, for example, determine your location.

Disabling Push Notifications. If you have permitted push notifications, our mobile application may send them to your mobile device. If you would like to disable push notifications, you can do so using your mobile device settings.

Marketing communications. You can unsubscribe from our promotional emails via the unsubscribe link provided in the emails. To opt out of receiving our direct mail promotional materials, please send us an email at [email protected]. Please note that you will continue to receive administrative messages from us even if you opt out of receiving promotional messages.

Personalized Ads. Some of our advertising partners are members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”). If you do not wish to receive our personalized interest-based ads, please visit the NAI at https://optout.networkadvertising.org/?c=1 or the DAA at https://optout.aboutads.info/?c=2&lang=EN to learn about your options for opting out of receiving personalized ads from member companies.

You may also be able to use browser settings to disable or delete cookies. You might have to repeat this process for each computer, device, or browser that you use.

Please note that if you disable cookies, you may not be able to use the full functionality of our websites.

Data Retention and Security

We retain and store your information to provide services to you and for certain legal purposes. Even though we have implemented reasonable security to protect your information, we recommend that you still use caution when sending and receiving information from us.

We generally store your information on cloud servers operated by a third-party service provider until you delete or edit it, or for as long as you remain a Vivint customer. In addition, we may store your personal information to resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws.

We use a variety of administrative, technical, and physical controls to help protect your information. Unfortunately, even though we take measures to protect your information, no security measure can be 100% secure, and we cannot guarantee the security of your information. We recommend that you read this Privacy Notice carefully, contact us if you have any questions about our security, and take reasonable precautions to protect the information you send and receive from us. We also encourage you to take the following reasonable steps to protect your personal information against unauthorized disclosure or misuse. Ensure that your mobile device’s screen is secured with a strong password, PIN, swipe pattern, facial recognition, or fingerprint. Do not share your account credentials with anyone. If you receive a suspicious email or text claiming to be from us, don't respond or click any links. Set up account alerts and notifications for any changes to your account. Install antivirus and antispyware software on your computer. Update your software to ensure you're set up to address vulnerabilities that phishing scams and viruses exploit.

International Users

Our products and services are intended only for individuals in the United States. If you are located outside of the United States and choose to use our products and services, you do so at your own risk. You understand that the information we collect about you will be transferred to the United States and other countries where we or our service providers and business partners are located. Please be aware that the laws in the United States may not be as protective as the laws in your country.

Children’s Information

Only individuals aged 18 and older are permitted to act as owners of Vivint products and services. Authorized users must be over the age of 13 (or the equivalent minimum age in the jurisdiction where they reside) and may use the products and services under the supervision of a parent or legal guardian.

Although we do not knowingly collect personal information online from children under the age of 13, if a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian contact Vivint at [email protected].

Third Party Links

Our websites and apps may contain links to third party websites or other online services that we do not own or control. This Privacy Notice does not apply to any third-party websites or online services that we do not own or control, even if you access them through our websites and apps. We are not responsible for the privacy practices of these websites or services. We encourage you to carefully review the privacy policies on these websites and services so that you will know how they collect, use, and share your information.

Supplemental Information for California Residents

This section provides additional information for California residents whose information is subject to the California Consumer Privacy Act (“CCPA”). It does not apply to individuals who are not California residents.

Categories of Personal Information

The personal information we collect depends on your relationship with us and how you interact with our products and services. In the last 12 months, we have collected the following categories of information: (i) identifiers; (ii) customer records; (iii) protected class and demographic information; (iv) commercial information; (v) internet or other electronic network activity information; (vi) geolocation data; (vii) audio, electronic, visual, or other sensory information; (viii) professional or employment-related information; (ix) inferences; (x) device information; and (xi) sensitive information. The section in our Privacy Notice titled “Information We Collect” contains examples of the types of data that fall into each category.

Sources of Personal Information

Uses of Personal Information

We process the personal information described above for a variety of business and commercial purposes, including to provide and personalize our services, offer benefits and rewards, communicate with you, for research and development, for security and safety reasons, for legal purposes, for marketing, and as part of a corporate transaction. We may also use your personal information for other purposes with your consent. More details about these business and commercial purposes are listed in this Privacy Notice.

Disclosure of Personal Information

We disclose all the categories of personal information detailed in the chart below for business and commercial purposes detailed in the “How We Use Your Information” section above.

Although we have not “sold” personal information for money in the past 12 months, we engage in many standard business interactions with third parties that might be considered a “sale” or “sharing” of personal information as those concepts are defined by CCPA or CPRA. We do not knowingly sell or share personal information of minors under the age of 16.

Categories of Personal Information We Collect	Categories of Third Parties with Whom We Disclose Personal Information for a Business or Commercial Purpose	Categories of Third Parties to Whom Personal Information is Sold or Shared
Identifiers	Affiliates and subsidiaries Service providers For legal, security, and safety purposes In connection with a corporate transaction Entities to which you have consented to the disclosure	Companies that operate cookies and other online tracking technologies
Personal information subject to the California Customer Records Act	Affiliates and subsidiaries Service providers For legal, security, and safety purposes In connection with a corporate transaction Entities to which you have consented to the disclosure	Not sold or shared
Protected class and demographic information	Affiliates and subsidiaries Service providers For legal, security, and safety purposes In connection with a corporate transaction Entities to which you have consented to the disclosure	Companies that operate cookies and other online tracking technologies
Commercial Information	Affiliates and subsidiaries Service providers For legal, security, and safety purposes In connection with a corporate transaction Entities to which you have consented to the disclosure	Companies that operate cookies and other online tracking technologies
Internet or other electronic network activity	Affiliates and subsidiaries Service providers For legal, security, and safety purposes In connection with a corporate transaction Entities to which you have consented to the disclosure	Companies that operate cookies and other online tracking technologies
Geolocation data	Affiliates and subsidiaries Service providers For legal, security, and safety purposes In connection with a corporate transaction Entities to which you have consented to the disclosure	Companies that operate cookies and other online tracking technologies
Audio, electronic, visual, or other sensory information	Affiliates and subsidiaries Service providers For legal, security, and safety purposes In connection with a corporate transaction Entities to which you have consented to the disclosure	Not sold or shared
Professional or employment-related information	Affiliates and subsidiaries Service providers For legal, security, and safety purposes In connection with a corporate transaction Entities to which you have consented to the disclosure	Not sold or shared
Inferences	Affiliates and subsidiaries Service providers For legal, security, and safety purposes In connection with a corporate transaction Entities to which you have consented to the disclosure	Companies that operate cookies and other online tracking technologies

Sensitive Information

We only use and disclose your sensitive information for the following purposes: (i) performing services or providing goods reasonably expected by an average consumer; (ii) detecting security incidents; (iii) resisting malicious, deceptive, or illegal actions; (iv) ensuring the physical safety of individuals; (v) for short-term, transient use, including non-personalized advertising; (vi) performing or providing internal business services; (vii) verifying or maintaining the quality or safety of a service or device; or (viii) purposes that do not infer characteristics about you. We do not use or disclose sensitive information for any other purpose.

Retention of Personal Information

Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law. Please note that in many situations we must retain all, or a portion, of your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, to protect against fraudulent, deceptive, or illegal activity, or for another one of our business purpose Criteria we will use to determine how long we will retain your information include whether: we need your information to provide you with products or services you have requested; we continue to have a relationship with you; you have requested information, products, or services from us; we have a legal right or obligation to continue to retain your information; we have an obligation to a third party that involves your information; our retention or recordkeeping policies and obligations dictate that we retain your information.

Rights Concerning Your Information

If you are a California resident, you may have the following rights concerning our collection, use, and disclosure of your personal information:

Right to Know. You have the right to request information about the categories of personal information we have collected about you, the categories of sources from which we collected the Personal Information, the purposes for collecting, selling, or sharing the Personal Information, and the categories of third parties with whom we have disclosed your Personal Information, and the specific pieces of Personal Information we have collected about you.

Right to Delete. You have the right to request that we delete Personal Information that we have collected from you.

Right to Correct. You have the right to request that we correct inaccurate Personal Information that we maintain about you.

Right to Opt-Out of Sales or Sharing. You have the right to opt-out of the sale or sharing of your Personal Information.

Right to Limit Use and Disclosure of Sensitive Personal Information. Under California Privacy Rights Act (‘CPRA’), you have the right to request the limit of usage and sharing of your Sensitive Personal Information.

Right of No Retaliation Following Opt-Out or Exercise of Other Rights. You will not be discriminated against for exercising your rights under the California Consumer Privacy Act.

California residents may exercise the Right to Know, Right to Delete, and Right to Correct by submitting a request through this link, emailing us at [email protected] or by calling us at (800) 216-5232.

To exercise the Right to Opt-Out of Sales or Sharing with respect to any "sale" or “sharing” of personal information automatically collected online through cookies and other tracking technologies, you must do both of the following steps:

Submit a request through the "Do Not Sell or Share My Personal Information" link here.
Disable the use of all cookies and other tracking technologies in the preference center.

We process Right to Opt Out of Sales or Sharing requests submitted through the preference center at the browser level. To fully opt out, you must disable the use of cookies and other tracking technologies through the preference center on each browser and each device you use to access our websites. Please be aware that if you block cookies, we will be unable to process requests sent through our preference center, and if you clear cookies, you will need to resubmit your request through the preference center.

You may use an authorized agent to submit a rights request on your behalf. To do so, your authorized agent must submit a request via email (to [email protected]) and indicate that they are submitting the request as an agent. We may require the agent to provide proof that you gave signed permission to submit the request and may also require you to confirm with us that you provided the agent permission to submit the request or to verify your own identity directly with us.

We will take steps to verify your identity before completing your rights request. To do so, we may ask you to provide additional information, such as your name, home address, and email address. Depending on the nature of your request and our relationship with you, we may request different or additional information, including a signed declaration that you are who you claim to be.

Shine the Light

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident and would like to submit such a request, please submit your request in writing to us using the contact information provided below and include the subject line “CA Shine the Light Request”.

Rights for Residents of Virginia, Colorado, Utah, and Connecticut

If you are a resident of Virginia, Colorado, Utah, or Connecticut, you may have the following rights:

Right to Know, Access or Confirm: You may have the right to confirm whether we process your Personal Information and to access such data.

Right to Correction or Rectification: You may have the right to correct inaccuracies in your Personal Information.

Right to Deletion: You may have the right to delete your Personal Information that we have obtained.

Right to Data Portability: You may have the right to receive a copy of your Personal Information in a portable and readily usable format.

Right to Opt-out of Processing: You may have the right to opt out of the processing of your information for purposes of (i) targeted advertising, (ii), the sale of your information; or (iii) profiling in furtherance of decisions that produce legal or similarly significant effect concerning you.

To exercise these rights, please contact us at [email protected] or submit a request through the "Do Not Sell or Share My Personal Information" link here.

You will not be discriminated against for exercising your rights under the Utah Consumer Privacy Act (UCPA)

As with the CCPA and CPA, the Connecticut Data Privacy Act (‘CTDPA) also grants consumers the ability to designate another person as an authorized agent to exercise the right to opt-out on their behalf.

If you disagree with a decision of Vivint regarding your rights, you may appeal that decision by emailing [email protected] or by submitting a request through this link.

Rights for Residents of Nevada

If you are a Nevada resident, you have the right to opt out of the sale of certain personal information, including your name and mailing address, to third parties.

Changes to this Privacy Notice

We may make changes to this Privacy Notice from time to time. If we do, we will update the “Last Updated” field at the top of this Privacy Notice. We encourage you to review it periodically.

When we make material changes to this Policy, we'll provide you with prominent notice as appropriate under the circumstances. If the changes materially alter your rights or obligations under this Privacy Notice, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address, if we have one on file, or generate a pop-up or similar notification when you access our products or services for the first time after such material changes are made.

Contact Us

If you have any questions about your information, this Privacy Notice, or our privacy practices, or if you would like to exercise certain choices and rights described in this Privacy Notice, please contact us at [email protected] or by submitting a request through this link.

Exclusions

This Notice does not apply to the following:

Information about our employees, contractors, agents, and job applicants.
Information about individuals collected in the context of business-to-business communications and transactions, such as information about employees of our business partners and customers.
Information that we handle on behalf of our business customers. We act as a processor regarding this information. As such, please see their applicable privacy notice for more information.
Information that we collect in the context of providing financial services, such as loan brokering. Please review our GLBA Notice for more information.
Information we collect in the context of providing insurance-related products and services. Please review our Insurance Privacy Notice for more information.

Third-Party Links

Our websites and apps may contain links to third-party websites or other online services that we do not own or control. This Privacy Notice does not apply to any third-party websites or online services that we do not own or control, even if you access them through our websites and apps. We are not responsible for the privacy practices of these websites or services. We encourage you to carefully review the privacy policies on these websites and services so that you will know how they collect, use, and share your information.