HIGHLIGHTS
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Your smart home command center
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Sleek, customizable interface
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Live video notifications
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Quick emergency assistance
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Always connected
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Place it on your wall or tabletop
MAKE IT YOURS.
CUSTOMIZE YOUR VIVINT SYSTEM TODAY.
Got questions? Reach out, or skip the form and call 844.481.8630
PART OF ONE
SEAMLESSLY
CONNECTED SYSTEM
One system. One home. One app. Having a connected system means you can
smart home conveniently and protect everything.
WHY CHOOSE THE SMART HUB PRO 2
See what sets it apart
What is a smart home hub?
A smart home hub is the command center for your security system and automation devices. The Vivint Smart Hub lets you view cameras, talk to visitors, and connect instantly with Vivint’s 24/7 monitoring team.
How does a smart hub work?
The Vivint Smart Hub keeps you connected with LTE and encrypted Wi-Fi. Even in a power outage, its 24-hour battery backup has you covered.
Should I upgrade from my current panel to the new Smart Hub Pro?
Yes. If you have a GoControl or SkyControl panel, upgrading to Smart Hub Pro lets you access the latest Vivint smart home technologies, including the Outdoor Camera Pro, Doorbell Camera Pro, and Indoor Camera Pro. If you already have a Smart Hub, the upgrade provides improved connectivity and flexibility to add new products in the future.
Do I need a smoke/CO detector if the Smart Hub Pro has built-in smoke and CO monitoring?
Yes. The Smart Hub Pro monitors for your existing smoke and CO alarms—it does not replace them.
Can I have multiple Smart Hub Pros in my home?
No. Each home can have only one Smart Hub (Smart Hub or Smart Hub Pro) per system.
Why do I need a smart hub?
The Vivint Smart Hub is necessary to control your entire Vivint system—it’s the brains of your smart home. At Vivint, we provide you with a smart home and not just several smart home products that operate independently on different apps. The Vivint Smart Hub brings together all of your devices to function as part of one ecosystem.
What can I monitor with a smart hub?
The Smart Hub lets you monitor and control every part of your Vivint system from one screen. Check the status of all your cameras and motion sensors, view live and recorded video, and manage smart locks, lights, and thermostats. Because all devices are connected through the Hub, you can create custom routines so you don’t have to manually check everything before you go to bed or head out. The Smart Hub will also keep you informed of activity in your home with the siren, chimes, and voice alerts.
Why should I choose Vivint's Smart Hub over another brand?
The Vivint Smart Hub is an intuitive, all-in-one product that combines smart home control with professional-grade security. It’s the only smart hub that has Emergency Two-Way talk, so you can speak with our 24/7 monitoring team and emergency responders directly. It seamlessly connects with your cameras, locks, lights, and thermostats, giving you full control from one place. Plus, it features cellular and battery backup to keep your system running during outages. With automatic updates and an easy-to-use interface, it’s built to grow with your smart home and keep you protected without the hassle.
| Feature |
Logo
|
Competitors |
|---|---|---|
| Smart home + security on one screen | Yes | No |
| Live camera video on the main hub/display | Yes | No |
| Two-way talk through cameras | Yes | No |
| Direct two-way talk with monitoring | Yes | No |
| Always-on touchscreen | Yes | No |
| Customizable dashboard | Yes | No |
| Built-in cellular backup | Yes | Yes |
| Built-in battery backup | Yes | Yes |
| Modern, easy-to-use design | Yes | No |
(As of June 2026)
Smart Hub Pro 2 Specs
MODEL NUMBER
VS-SHP200-001
COLOR
White
WEIGHT
2.7 lbs
DIMENSIONS
9.0 × 6.25 × 0.9 in / 228.6 × 158.75 × 22.86 mm
POWER USAGE
12 VDC / 2.0A; backup battery powers for 24 hours
TOUCH SCREEN
7" LCD with 1024 x 600 resolution and multi-touch
AUDIO
Built-in speaker and microphone, 2-way device
SIREN LEVEL
100 dB
COMMUNICATION RADIOS
Dual Band WiFi
MOUNTING METHOD
Wall or tabletop, professionally installed
smart hub pro
FEATURE HIGHLIGHTS
Always-ready command center
Control, monitor, and get help—all from one hub.
Complete connection
Stay online through outages with cellular and battery backup.
Intuitive touchscreen control
Clean, customizable, and easy to use.
Place it where you live
Mount your hub on a wall or set it on a table—wherever life happens.
Real-time video notifications
Live views, when and where you need them.
Easy for everyone
Simple for kids, guests, and babysitters.
Fast emergency support
Instant access to our award-winning 24/7 monitoring team.
Live video & two-way talk
View live feeds and talk directly through the hub.
MAKE IT YOURS.
CUSTOMIZE YOUR VIVINT SYSTEM TODAY.
Got questions? Reach out, or skip the form and call 844.481.8630
Customer Reviews
Robert Kerr
Aug 9, 2026
Justin was awesome
Justin was awesome, super friendly, professional and efficient!
Saturn
Aug 9, 2026
Cel was an ideal customer service…
Cel was an ideal customer service representative! She listened, she was patient and kind. Most of all, she really knew what to do and helped me in minutes with what I had been struggling with for 3 hours.
Duangporn Chaona
Aug 9, 2026
Everything working great enjoyed
Everything working great enjoyed, Thank you so much:)
VENKATESH PUTTI
Aug 9, 2026
Outstanding service quick and easy…
Outstanding service quick and easy fixing
Mary Odonnell
Aug 9, 2026
Your service representative was polite…
Your service representative was polite work quickly and answered all my questions
Linda Wilson
Aug 9, 2026
I am glad I chose this company its…
I am glad I chose this company its helps to see my surrounding area. It gives a great look at people and moving objects in around the view areas.
ELIZABETH
Aug 9, 2026
Brad and my technician Dominic Bravo…
Brad and my technician Dominic Bravo were amazing. From Brad who walked me through and explained all the products that Vivint offered to getting me scheduled that same night to get my cameras installed. And Dominic, well he explained everything he was doing and took the time to explain how each product worked to helping me get setup with vinvint app. He even came back the next day to make sure my ring doorbell was up and running ❤️ the best experience I have had with any company ever
Desiree Rachal
Aug 9, 2026
The guys was fast and efficient
The guys was fast and efficient. They did a great job.
JustAnswer
Aug 9, 2026
I like the way the sells person…
I like the way the sells person explained the camera front and back yards and the setup.
Dan Wilson
Aug 8, 2026
Very professional on all aspects of…
Very professional on all aspects of instructions and etc. Thank You very much!!
Beverly Mayberry
Aug 8, 2026
I feel like it pucks up things better…
I feel like it pucks up things better than other security systems, I also like the way it let's you know when packages gave arrived and how it talks to you.
Paulie Ward
Aug 8, 2026
Your sales representative { Reuben} AND…
Your sales representative { Reuben} AND Installation Technician { Chris } ..............Professional - Respectful - knowledgeable { very smart } - Clean & Neat ....
A. Narzinski
Aug 8, 2026
All around great so far
The sales guys and tech were great to deal with and very personable. The equipment is great in quality this far. It’s been a little over a week though I’ll be interested to see how well the outdoor cameras hold up. I like that it’s hardwired in too so no messing with getting on a ladder to charge cameras when the solar panels are not enough. Video quality is crisp and clear along with audio quality.
Victor Etta
Aug 8, 2026
Excellent service
Tech was very professional and explained every step of the installation to me
T. Sullivan
Aug 8, 2026
Professionals
The technician was very professional. Answered all my questions.
Marcia Monroe
Aug 8, 2026
The person presenting the product was…
The person presenting the product was up front and honest.
HARENDRA PATEL
Aug 8, 2026
Technician came and done good without…
Technician came and done good without any problem.
Roxanne Thurston
Aug 8, 2026
Everything went in just fine and fast
Everything went in just fine and fast
John Hall
Aug 7, 2026
Overall from the sales to great systemthe…
Overall from the sales to the installation it was a smooth process. Would highly recommend it to anyone that needs one.
Gregory Joseph
Aug 7, 2026
Very good I recommend everyone to get it
Very good I recommend everyone to get it
Thurmond
Aug 7, 2026
Took time to understand the situation…
Took time to understand the situation and patience to help resolve the situation .
Marie Michelle
Aug 7, 2026
The experience was exceptionally…
The experience was exceptionally pleasant, marked by a welcoming and warm atmosphere. The representative was not only very friendly and polite but also demonstrated great patience, carefully addressing all questions and concerns with attentiveness.
Sherry Ramey
Aug 7, 2026
The techs did fine at 304TegardenRoad…
The techs did fine at 304TegardenRoad but wasn't happy with tech at 113Grahamst he didnt listen when I told him I only needed one camera
Stephen
Aug 7, 2026
Promptness in arrival and fast in…
Promptness in arrival and fast in resolving the issues without any drama.
Diane Alexander
Aug 7, 2026
The salesman an the tech was wonderful 👍
The salesman an the tech. Both was wonderful 👍.
Tracy Pyles
Aug 7, 2026
I had many problems through my sales…
I had many problems through my sales experience but Laura in Loyalty program took care of all my problems with 1 phone call
Derek
Aug 7, 2026
Attention to detail and the customer…
Attention to detail and the customer service experience.
Wendy W
Aug 7, 2026
Great experience!
The initial connection was comfortable with no pressure but extremely informative.
Cam
Aug 7, 2026
I am just so impressed with the…
I am just so impressed with the products, especially the doorbell camera. My old camera's notifications were so slow that if anyone was at the door I wouldn't know until they left. This new system is instantaneous in letting me know, not to mention the security I have for the rest of the house, including the driveway camera. I'm extremely satisfied.
Yumika Smith
Aug 7, 2026
Seamless Home Security Installation
I recently had a home security system installed, and the entire process was top-notch from start to finish! Sales Experience: Logan was fantastic. He was knowledgeable, attentive, and took the time to explain all the options without any high-pressure sales tactics. He made sure I got the exact setup that fit my needs and budget. Installation: Josiah and his co-worker I can't recall his name handled the setup and did an incredible job. They were both professional, and respectful of my home. They worked efficiently, made sure everything was cleanly wired and positioned, and walked me through how to use the entire system before leaving. If you're looking for a security system with exceptional customer service and flawless installation, ask for Logan and Josiah. Highly recommend!
BhaniLass
Aug 7, 2026
Loving it so far
Customer service has been good so far, we are still new customers. Representatives have called and acted swiftly and are always kind and professional when I speak to them. Monthly service charges are also affordable for all that is included. Definitely recommend!
Rated 4 out of 5 based on
65,432 reviews on
65,432 reviews on
