NEW
Smart Hub
Pro 2
The most advanced
smart control panel
Smart Hub highlights
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Your smart home command center
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Sleek, customizable interface
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Live video notifications
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Quick emergency assistance
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Always connected
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Place it on your wall or tabletop
Make it yours. Customize your Vivint system today.
Got questions? Reach out, or skip the form and call 844.481.8630
Part of one
seamlessly
connected system
One system. One home. One app. Having a connected system means you can
smart home conveniently and protect everything.
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Control
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Video & talk
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Connection
- FAQs
- Compare
- Tech specs
Frequently asked smart hub questions
What is a smart home hub?
A smart home hub is the command center for your security system and automation devices. The Vivint Smart Hub lets you view cameras, talk to visitors, and connect instantly with Vivint’s 24/7 monitoring team.
How does a smart hub work?
The Vivint Smart Hub keeps you connected with LTE and encrypted Wi-Fi. Even in a power outage, its 24-hour battery backup has you covered.
Should I upgrade from my current panel to the new Smart Hub Pro?
Yes. If you have a GoControl or SkyControl panel, upgrading to Smart Hub Pro lets you access the latest Vivint smart home technologies, including the Outdoor Camera Pro, Doorbell Camera Pro, and Indoor Camera Pro. If you already have a Smart Hub, the upgrade provides improved connectivity and flexibility to add new products in the future.
Do I need a smoke/CO detector if the Smart Hub Pro has built-in smoke and CO monitoring?
Yes. The Smart Hub Pro monitors for your existing smoke and CO alarms—it does not replace them.
Can I have multiple Smart Hub Pros in my home?
No. Each home can have only one Smart Hub (Smart Hub or Smart Hub Pro) per system.
Why do I need a smart hub?
The Vivint Smart Hub is necessary to control your entire Vivint system—it’s the brains of your smart home. At Vivint, we provide you with a smart home and not just several smart home products that operate independently on different apps. The Vivint Smart Hub brings together all of your devices to function as part of one ecosystem.
What can I monitor with a smart hub?
The Smart Hub lets you monitor and control every part of your Vivint system from one screen. Check the status of all your cameras and motion sensors, view live and recorded video, and manage smart locks, lights, and thermostats. Because all devices are connected through the Hub, you can create custom routines so you don’t have to manually check everything before you go to bed or head out. The Smart Hub will also keep you informed of activity in your home with the siren, chimes, and voice alerts.
Why should I choose Vivint's Smart Hub over another brand?
The Vivint Smart Hub is an intuitive, all-in-one product that combines smart home control with professional-grade security. It’s the only smart hub that has Emergency Two-Way talk, so you can speak with our 24/7 monitoring team and emergency responders directly. It seamlessly connects with your cameras, locks, lights, and thermostats, giving you full control from one place. Plus, it features cellular and battery backup to keep your system running during outages. With automatic updates and an easy-to-use interface, it’s built to grow with your smart home and keep you protected without the hassle.
Home security companies
| Feature | Vivint | Competitors |
|---|---|---|
| Smart home + security on one screen | Yes | No |
| Live camera video on the main hub/display | Yes | No |
| Two-way talk through cameras | Yes | No |
| Direct two-way talk with monitoring | Yes | No |
| Always-on touchscreen | Yes | No |
| Customizable dashboard | Yes | No |
| Built-in cellular backup | Yes | Yes |
| Built-in battery backup | Yes | Yes |
| Modern, easy-to-use design | Yes | No |
(As of September 2026)
MODEL NUMBER
VS-SHP200-001
COLOR
White
WEIGHT
2.7 lbs
DIMENSIONS
9.0 × 6.25 × 0.9 in / 228.6 × 158.75 × 22.86 mm
POWER USAGE
12 VDC / 2.0A; backup battery powers for 24 hours
TOUCH SCREEN
7" LCD with 1024 x 600 resolution and multi-touch
AUDIO
Built-in speaker and microphone, 2-way device
SIREN LEVEL
100 dB
COMMUNICATION RADIOS
Dual Band WiFi
MOUNTING METHOD
Wall or tabletop, professionally installed
smart hub pro
Feature highlights
Always-ready command center
Control, monitor, and get help—all from one hub.
Complete connection
Stay online through outages with cellular and battery backup.
Intuitive touchscreen control
Clean, customizable, and easy to use.
Place it where you live
Mount your hub on a wall or set it on a table—wherever life happens.
Real-time video notifications
Live views, when and where you need them.
Easy for everyone
Simple for kids, guests, and babysitters.
Fast emergency support
Instant access to our award-winning 24/7 monitoring team.
Live video & two-way talk
View live feeds and talk directly through the hub.
Make it yours. Customize your Vivint system today.
Got questions? Reach out, or skip the form and call 844.481.8630
Customer reviews
Eric Ward
Oct 30, 2026
The technical was great 👍 and as were…
The technical was great 👍 and as were the phone rep both were very knowledgeable.
Marc Staples
Oct 30, 2026
Tech was professional and knowledgeable…
Tech was professional and knowledgeable about vivant and it products
Briana Moh
Oct 30, 2026
Gerren gives excellent customer service…
Gerren gives excellent customer service along with being knowledgeable.
IZABELA KAMINSKA
Oct 30, 2026
It is very easy to use
The technician was responsive to my needs and installed it exactly as i wanted!
Tim Paul
Oct 30, 2026
Ray was courteous and knew his product…
Ray was courteous and knew his product extremely well. I would hire him for my own business. You product is first rate and easy to use.
GEORGE
Oct 30, 2026
I would like to have my phone let me…
I would like to have my phone let me know when someone is at my door like ring did
Ronald Perry
Oct 29, 2026
Love the Service
Love the Service. This is my second go around. I recommend all my friends and family.
LAUREN PALMER
Oct 29, 2026
Love the new doorbell
Love the new doorbell. Excellent service installer.
Mattie Napier
Oct 29, 2026
The represenative was very thorough and…
The represenative was very thorough and informative
JUAN CARLOS RODRIGUEZ
Oct 29, 2026
Great service,well explain,tecnichian…
Great service,well explain,tecnichian was very explainable about system and offers
Cecelia Gipson
Oct 29, 2026
Everything was installed in a prompt…
Everything was installed in a prompt and efficient manner,
Kimberly Shafer
Oct 29, 2026
Great service
The installer overcame every obstacle during installation. He even came back on his own time to make sure everything was running smoothly.
David Watson
Oct 29, 2026
Amazing helpful and quickly installed…
Amazing helpful and quickly installed felt so safe when everything was put up and is also so very affordable thanks -Chris
Beverly Clarke
Oct 29, 2026
The system is my Joy.
The system is simple and straightforward. I feel connected with my daughter who recommended this system. I can connect from anywhere.
Linda
Oct 29, 2026
Best Security System.
I have been using Vivint for a while, and have always chosen them whenever my address changed. I have enjoyed their customer service, on time delivery of service, and professional communications. The app and use of the system is very user friendly and simple to navigate.
Morning Sun Yellow Pony
Oct 29, 2026
I have already done this review
I have already done this review. Not inclined to do it again. happy with the product and service,
Stephen Dodge
Oct 29, 2026
Overall
Overall, the purchase and install processes were very good. I will say that the person who sold us the system did describe it as being capable of things it was not in fact capable of (e.g., cameras that automatically rotate to track would-be thieves). That said, we are very happy with the system and the process leading up to and through the installation.
Paula Karam
Oct 29, 2026
Your service has been timely and always…
Your service has been timely and always customer friendly. Your technicians always explain things and answer any question. They do not leave until I am satisfied.
Alynson Mirabal
Oct 29, 2026
Excellent security system
I'm happy with my new security system! Nick was so helpful and patience. First time I have a home security system. And Travis took the time to explain me all the system and how to use it!
Stephanie
Oct 29, 2026
The customer service went well
The customer service went well. The service representative was very good with helping me solve any issues or questions I had.
JohnArnbrecht
Oct 29, 2026
The sales person was pretty good at…
The sales person was pretty good at what she does. The technician that installed our equipment was very good. The technician went above and beyond to get our equipment setup and working to the highest possible standards.
Teresa Huff
Oct 29, 2026
Joyce was patient and solved my issues
Joyce was patient and solved my issues
Maurice Alexander
Oct 29, 2026
The installer was very competent in his…
The installer was very competent in his installation skills and had great customer service.
PATRICIA DEALEY
Oct 29, 2026
Peter
Peter, my technician was very courteous and tried many times to set up my doorbell chime, but due to old wiring with AT&T it could not be done. You might want to get with that company to see if anything can be done for future situations.
austin boots
Oct 29, 2026
After doing a ton of research on home…
After doing a ton of research on home security options I decided to go with Vivint, one because of their reputation but also the professional installation. The cost is higher than DIY but the peace of mind of professional installation and the quality of their products is well worth it. The tech was great and the system is fantastic.
Katrina
Oct 29, 2026
Tristan was great at explaining all of…
Tristan was great at explaining all of the product functions and his attention to detail and honest work were very much appreciated.
Charles Parker
Oct 29, 2026
Most of the service was great
Most of the service was great. Service, Staff, (Price could be better)
Michael Shuler
Oct 29, 2026
The technician installed the very good…
The technician installed the very good job for me
KeSean Partee
Oct 29, 2026
We had a great experience having our…
We had a great experience having our new alarm system installed! The installer was professional, knowledgeable, and friendly throughout the entire process. They arrived on time, explained everything clearly, and made sure the system was installed properly and working as it should. They also took the time to show us how to use the system and answer all our questions. We’re very happy with the service and feel much more secure in our home. We highly recommend them to anyone looking for reliable alarm system installation and excellent customer service!!!
Ronald Cage
Oct 28, 2026
The technician was on time on both…
The technician was on time on both occasions and was very mannerble, respectful & helpful during the time he was in our home.
David
Oct 28, 2026
Professional and Knowledgeable
The technicians that came were very helpful, answered all my questions, and showed an incredible wealth of knowledge about Vivint. Very professional install and I'm very happy. Thanks!
Lisa H
Oct 28, 2026
Thanks
The technician was very nice and helpful, explained the product and followed up the next day after installation
Elizabeth Eriksen
Oct 28, 2026
Installation at my parents house
Josh was amazing! Great communication and service. Even followed up several days later to ensure all went well. In addition, thr scheduling team was stellar! We had to reschedule due to unexpected issues and they worked with me to ensure we were fully accommodated even under difficult circumstances.
MARIA MENDIOLA
Oct 28, 2026
The service person was very competent…
The service person was very competent and helpful in explaining my new products.
Dennis Olivas
Oct 28, 2026
He did such a great job i'm proud of…
He did such a great job i'm proud of the work that he did in my house. Good job Al
Beverlee Solomon
Oct 28, 2026
The installation was done…professionally
The installation was done professionally and on time
ROSE ONOH
Oct 28, 2026
The Technician was good n knows his job.
The Technician was good n knows his job.
Shelia Wilson
Oct 28, 2026
The technique was very knowledgeable.
The technique was very knowledgeable.
Rated 4 out of 5 based on
68,223 reviews on
68,223 reviews on
