Highlights
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Your smart home command center
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Sleek, customizable interface
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Live video notifications
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Quick emergency assistance
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Always connected
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Place it on your wall or tabletop
Make it yours. Customize your Vivint system today.
Got questions? Reach out, or skip the form and call 844.481.8630
Part of one
seamlessly
connected system
One system. One home. One app. Having a connected system means you can
smart home conveniently and protect everything.
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Control
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Video & talk
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Connection
- FAQs
- Compare
- Tech specs
What is a smart home hub?
A smart home hub is the command center for your security system and automation devices. The Vivint Smart Hub lets you view cameras, talk to visitors, and connect instantly with Vivint’s 24/7 monitoring team.
How does a smart hub work?
The Vivint Smart Hub keeps you connected with LTE and encrypted Wi-Fi. Even in a power outage, its 24-hour battery backup has you covered.
Should I upgrade from my current panel to the new Smart Hub Pro?
Yes. If you have a GoControl or SkyControl panel, upgrading to Smart Hub Pro lets you access the latest Vivint smart home technologies, including the Outdoor Camera Pro, Doorbell Camera Pro, and Indoor Camera Pro. If you already have a Smart Hub, the upgrade provides improved connectivity and flexibility to add new products in the future.
Do I need a smoke/CO detector if the Smart Hub Pro has built-in smoke and CO monitoring?
Yes. The Smart Hub Pro monitors for your existing smoke and CO alarms—it does not replace them.
Can I have multiple Smart Hub Pros in my home?
No. Each home can have only one Smart Hub (Smart Hub or Smart Hub Pro) per system.
Why do I need a smart hub?
The Vivint Smart Hub is necessary to control your entire Vivint system—it’s the brains of your smart home. At Vivint, we provide you with a smart home and not just several smart home products that operate independently on different apps. The Vivint Smart Hub brings together all of your devices to function as part of one ecosystem.
What can I monitor with a smart hub?
The Smart Hub lets you monitor and control every part of your Vivint system from one screen. Check the status of all your cameras and motion sensors, view live and recorded video, and manage smart locks, lights, and thermostats. Because all devices are connected through the Hub, you can create custom routines so you don’t have to manually check everything before you go to bed or head out. The Smart Hub will also keep you informed of activity in your home with the siren, chimes, and voice alerts.
Why should I choose Vivint's Smart Hub over another brand?
The Vivint Smart Hub is an intuitive, all-in-one product that combines smart home control with professional-grade security. It’s the only smart hub that has Emergency Two-Way talk, so you can speak with our 24/7 monitoring team and emergency responders directly. It seamlessly connects with your cameras, locks, lights, and thermostats, giving you full control from one place. Plus, it features cellular and battery backup to keep your system running during outages. With automatic updates and an easy-to-use interface, it’s built to grow with your smart home and keep you protected without the hassle.
| Feature | Vivint | Competitors |
|---|---|---|
| Smart home + security on one screen | Yes | No |
| Live camera video on the main hub/display | Yes | No |
| Two-way talk through cameras | Yes | No |
| Direct two-way talk with monitoring | Yes | No |
| Always-on touchscreen | Yes | No |
| Customizable dashboard | Yes | No |
| Built-in cellular backup | Yes | Yes |
| Built-in battery backup | Yes | Yes |
| Modern, easy-to-use design | Yes | No |
(As of June 2026)
MODEL NUMBER
VS-SHP200-001
COLOR
White
WEIGHT
2.7 lbs
DIMENSIONS
9.0 × 6.25 × 0.9 in / 228.6 × 158.75 × 22.86 mm
POWER USAGE
12 VDC / 2.0A; backup battery powers for 24 hours
TOUCH SCREEN
7" LCD with 1024 x 600 resolution and multi-touch
AUDIO
Built-in speaker and microphone, 2-way device
SIREN LEVEL
100 dB
COMMUNICATION RADIOS
Dual Band WiFi
MOUNTING METHOD
Wall or tabletop, professionally installed
smart hub pro
Feature highlights
Always-ready command center
Control, monitor, and get help—all from one hub.
Complete connection
Stay online through outages with cellular and battery backup.
Intuitive touchscreen control
Clean, customizable, and easy to use.
Place it where you live
Mount your hub on a wall or set it on a table—wherever life happens.
Real-time video notifications
Live views, when and where you need them.
Easy for everyone
Simple for kids, guests, and babysitters.
Fast emergency support
Instant access to our award-winning 24/7 monitoring team.
Live video & two-way talk
View live feeds and talk directly through the hub.
Make it yours. Customize your Vivint system today.
Got questions? Reach out, or skip the form and call 844.481.8630
Customer reviews
Dawn Harker
Sep 19, 2026
Ray was wonderful
Ray was wonderful. He explained everything along the way (what equipment I was getting, what it was for, and where to install it). He also made sure I knew how to operate the system from both the panel and the app. He was very polite and made sure he cleaned up after the install. He even checked in after a day or two to make sure everything was still going okay and I didn't have any other questions.
Billy Lane
Sep 19, 2026
Aaron was great!
Aaron was great! He communicated well before the visit and explained our equipment and system very clearly and patiently. We truly appreciate his help!
Kathleen Delaney
Sep 19, 2026
Technician was efficient and friendly.
Technician was efficient and friendly.
GREGORY FISHER
Sep 19, 2026
Friendly professionals
I was impressed by their friendliness and expertise. They came in and done a professional job. Thank you
Teresa
Sep 19, 2026
The guy that come out and installed it…
The guy that come out and installed it was absolutely great it explaining my equipment to me he showed me how to use it and I actually had to use it the very same day someone kicked in my back door right after having it installed and you all called the police it was great thank you I'm so glad I made this choice
Cassandra Cerimele
Sep 18, 2026
The Tech was very professional
The Tech was very professional, friendly and on time.
CHRISTINA PEREZ
Sep 18, 2026
An experience person on the job makes a…
An experience person on the job makes a world of a difference thank you
Yvette Gonzalez
Sep 18, 2026
Excellent service received from…
Excellent service received from technicians
Tolafunmi Olatunji
Sep 18, 2026
Services
The staff is knowledgeable and was able to communicate effectively.
PATRICIA
Sep 18, 2026
The technician guy was very patient…
The technician guy was very patient and understanding that we are new to the company.
YOLANDA WESTON-Brooks
Sep 18, 2026
It was a great experience with the…
It was a great experience with the doorbell door ring and door light she's everything I just now need to know how to control each one thank you
Zelda Johnson
Sep 18, 2026
The technician was professional and…
The technician was professional and very helpful and polite
Beatriz Calixto
Sep 18, 2026
Very happy…
The service was very professional and very courteous. They made sure I was happy with what I was getting and that I understood everything. I would recommend them 100%
Noel
Sep 18, 2026
The person was thoughtful
The person was thoughtful, knowledgeable, and was able to assist in a short space of time.
Eric Magoon
Sep 18, 2026
So far so good great install clear…
So far so good great install clear camera views
CMocha
Sep 18, 2026
Great Experience
The experience was great, from the customer service rep explaining in detail what I needed and provided options to get me everything. The technician who came out and set everything up, cameras, contacts for all the windows and doors and setup the garage door as well. He explained how everything worked and he was very patient with me, and answered all my questions. I’m very happy with my security system and everyone at Vivint!!!!
Sheleen Kilman
Sep 18, 2026
Well Bronson was very nice explained…
Well Bronson was very nice explained everything. Very sweet kid.
LETITIA KEYES
Sep 18, 2026
My experience with Vivint was…
My experience with Ben from Vivint was awesome. He took his time explaining every product to me and giving me some options that would work for my household. He was very professional and friendly. I was very surprised to see when I signed up I would have my stuff installed and set up the same day. I wasnt expecting that at all. The gentlemen that came to install tje equipment were also friendly and professional. They wasted no time putting in the products and making sure everything worked. I know one of gentlemen name was Ramon and I cant remember the other guy name but he was great as well. The technology is amazing and I love how I can see everything from my phone even when im not home and my child can see what's going on without having to open the front door. Its been fun talking from the tablet to someone outside either at the front door or driveway and in the living room. From start to finish i'm pleased with everything and I feel like im going to get my money's worth!!! All of the gentlemen need a raise!! I will be telling other people about this conpany and the products!! Thank you, thank you, thank you!
Briana Vergiels
Sep 18, 2026
Great service
Service team was great when i had questions, install was great and quick, Dylan came and installed our equipment he was so great! I would recommend him to anyone’s installation, he also went through the app and how everything worked. The process was very easy!
Kellie
Sep 18, 2026
My rep was not pushy
My rep was not pushy, the tech that did the installation was knowledgeable and respectful
Kevin
Sep 18, 2026
The install was fast
The install was fast, on time and thorough. Mickey explained the steps, what was to be done, and cleaned up what little mess there was. He spent time to instruct me on the use of the system and made sure placement of units was in the best place, as well as acceptable for me and my new home.
M. Welch
Sep 18, 2026
I’ve enjoyed the ability to lock
I’ve enjoyed the ability to lock and unlock my doors from my phone as I am in a wheelchair and fumbling for my keys can prove to be difficult at times
Alaja Childs
Sep 18, 2026
Customer service was excellent …
Customer service was excellent Contractor was polite and genuine
Tazmine Gentry
Sep 18, 2026
Everything was fine except my garage…
Everything was fine except my garage door still does not work w the app.
Bayonna Lane
Sep 18, 2026
Outstanding
They made sure I knew how to work the system an was very prompt on time and if I needed to know anything else they made sure I knew who to call or how to get the information I need for the system they where great thanks again
Kelly Taylor
Sep 18, 2026
Professional and personable
Professional and personable, he made the installation easy
Linda MCCAFFERTY
Sep 18, 2026
older houses were built to last.
I live in an old house it is approx.115 years old and the wood is a lot harder than it is nowadays and my router is in the very back room so it was harder for the signal to get through the house and walls and it took a while to get it working right,,but my service tech did a great job and was very pleasant and persistant and his name was Beau Derrick.
Mark Pavlas
Sep 17, 2026
Good product, good customer service
The product works well and the customer service was very good. Everyone I spoke to had answers to all questions and all were friendly.
Sandra Jones
Sep 17, 2026
Kind and patient vivint representative
Kind and patient vivint representative. Worked around issues that were concerning to seniors and was flexible with scheduling. Spent as much time as needed to explain the new system.
Arlene Collins
Sep 17, 2026
The technician Connie explained…
The technician Connie explained everything so specific and answered our questions in detailed.
Alfonso Gomez
Sep 17, 2026
Install was great and sales was amazing
Install was great and sales was amazing
April Galarza
Sep 17, 2026
The service from the very start with…
The service from the very start with setting up the appointment to the installation was top notch. Excellent service thus far.
Val Banks
Sep 17, 2026
The installer great attitude and…
The installer great attitude and patience explaining how the products works
RAJESH NARAYAN
Sep 17, 2026
They are more safer than Alert alarm
They are expert and knows what they are doing better than Alert Alarm
Jennifer Bodin
Sep 17, 2026
We had vivit before when we lived in…
We had vivit before when we lived in Massachusetts. We live in Louisiana now. No problems. The men that came out to install everything very professional answered all our questions
Rated 4 out of 5 based on
67,166 reviews on
67,166 reviews on
