HIGHLIGHTS
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Your smart home command center
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Sleek, customizable interface
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Live video notifications
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Quick emergency assistance
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Always connected
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Place it on your wall or tabletop
MAKE IT YOURS.
CUSTOMIZE YOUR VIVINT SYSTEM TODAY.
Got questions? Reach out, or skip the form and call 844.481.8630
PART OF ONE
SEAMLESSLY
CONNECTED SYSTEM
One system. One home. One app. Having a connected system means you can
smart home conveniently and protect everything.
WHY CHOOSE THE SMART HUB PRO 2
See what sets it apart
What is a smart home hub?
A smart home hub is the command center for your security system and automation devices. The Vivint Smart Hub lets you view cameras, talk to visitors, and connect instantly with Vivint’s 24/7 monitoring team.
How does a smart hub work?
The Vivint Smart Hub keeps you connected with LTE and encrypted Wi-Fi. Even in a power outage, its 24-hour battery backup has you covered.
Should I upgrade from my current panel to the new Smart Hub Pro?
Yes. If you have a GoControl or SkyControl panel, upgrading to Smart Hub Pro lets you access the latest Vivint smart home technologies, including the Outdoor Camera Pro, Doorbell Camera Pro, and Indoor Camera Pro. If you already have a Smart Hub, the upgrade provides improved connectivity and flexibility to add new products in the future.
Do I need a smoke/CO detector if the Smart Hub Pro has built-in smoke and CO monitoring?
Yes. The Smart Hub Pro monitors for your existing smoke and CO alarms—it does not replace them.
Can I have multiple Smart Hub Pros in my home?
No. Each home can have only one Smart Hub (Smart Hub or Smart Hub Pro) per system.
Why do I need a smart hub?
The Vivint Smart Hub is necessary to control your entire Vivint system—it’s the brains of your smart home. At Vivint, we provide you with a smart home and not just several smart home products that operate independently on different apps. The Vivint Smart Hub brings together all of your devices to function as part of one ecosystem.
What can I monitor with a smart hub?
The Smart Hub lets you monitor and control every part of your Vivint system from one screen. Check the status of all your cameras and motion sensors, view live and recorded video, and manage smart locks, lights, and thermostats. Because all devices are connected through the Hub, you can create custom routines so you don’t have to manually check everything before you go to bed or head out. The Smart Hub will also keep you informed of activity in your home with the siren, chimes, and voice alerts.
Why should I choose Vivint's Smart Hub over another brand?
The Vivint Smart Hub is an intuitive, all-in-one product that combines smart home control with professional-grade security. It’s the only smart hub that has Emergency Two-Way talk, so you can speak with our 24/7 monitoring team and emergency responders directly. It seamlessly connects with your cameras, locks, lights, and thermostats, giving you full control from one place. Plus, it features cellular and battery backup to keep your system running during outages. With automatic updates and an easy-to-use interface, it’s built to grow with your smart home and keep you protected without the hassle.
| Feature |
Logo
|
Competitors |
|---|---|---|
| Smart home + security on one screen | Yes | No |
| Live camera video on the main hub/display | Yes | No |
| Two-way talk through cameras | Yes | No |
| Direct two-way talk with monitoring | Yes | No |
| Always-on touchscreen | Yes | No |
| Customizable dashboard | Yes | No |
| Built-in cellular backup | Yes | Yes |
| Built-in battery backup | Yes | Yes |
| Modern, easy-to-use design | Yes | No |
(As of June 2026)
Smart Hub Pro 2 Specs
MODEL NUMBER
VS-SHP200-001
COLOR
White
WEIGHT
2.7 lbs
DIMENSIONS
9.0 Ă— 6.25 Ă— 0.9 in / 228.6 Ă— 158.75 Ă— 22.86 mm
POWER USAGE
12 VDC / 2.0A; backup battery powers for 24 hours
TOUCH SCREEN
7" LCD with 1024 x 600 resolution and multi-touch
AUDIO
Built-in speaker and microphone, 2-way device
SIREN LEVEL
100 dB
COMMUNICATION RADIOS
Dual Band WiFi
MOUNTING METHOD
Wall or tabletop, professionally installed
smart hub pro
FEATURE HIGHLIGHTS
Always-ready command center
Control, monitor, and get help—all from one hub.
Complete connection
Stay online through outages with cellular and battery backup.
Intuitive touchscreen control
Clean, customizable, and easy to use.
Place it where you live
Mount your hub on a wall or set it on a table—wherever life happens.
Real-time video notifications
Live views, when and where you need them.
Easy for everyone
Simple for kids, guests, and babysitters.
Fast emergency support
Instant access to our award-winning 24/7 monitoring team.
Live video & two-way talk
View live feeds and talk directly through the hub.
MAKE IT YOURS.
CUSTOMIZE YOUR VIVINT SYSTEM TODAY.
Got questions? Reach out, or skip the form and call 844.481.8630
Customer Reviews
CaTrena Melvin
Aug 29, 2026
Understanding of service and the…
Understanding of service and the installers patience.
Kathy
Aug 29, 2026
Patrick was fantastic
Patrick was fantastic, helpful and attentive. He connected me with all the right people and made the experience wonderful.
Linda Collier
Aug 29, 2026
Sterling was great and was very helpful
Sterling was great and was very gelpful
Desazari Piper
Aug 29, 2026
Service was fine
Service was fine. Installed quickly and informative tech. The product is defective not even a month after having it installed.
GLORIA NOVAK
Aug 29, 2026
I just had the product installed and…
I just had the product installed and having a problem with canceling the other product. I am not ready to give your product a review.
Susanna Bria
Aug 29, 2026
Very clear
Very clear, explained everything in detail, tech who did the set up was outstanding
Vickie
Aug 29, 2026
Santiago who sold me the system was…
Santiago who sold me the system was great. The guys who installed it were great also. It definitely gives me a sense of security having it.
Michael Clark
Aug 29, 2026
So far I've had a great experience with…
So far I've had a great experience with Vivint. They have explained how the security system works and they made it very simple to understand how to go about making the experience with my security system easy. I had a great person that installed my system and their representative Quyin help me navigate through everything I needed to know about the Vivint system. Thank God for the Vivint system and the people who are representing the company. Thank you🤗🤗🤗
Christopher Ramirez
Aug 28, 2026
Your service technician was really…
Your service technician was really awesome very friendly very polite and did very very professional work I thank you for what you've done in my home and for allowing me to feel safe but the best thing is my electricity bill is going down thank you.
Edward Fuller
Aug 28, 2026
It's great no problems enjoying the…
It's great no problems enjoying the experience so far.
Carolyn Smith
Aug 28, 2026
1st Vivint experience
The representative, Andre, provided exceptional customer service. He answered my many questions.
Thompson79
Aug 28, 2026
Wonderful service from Vivint staff and great product.
We just recently had our Vivint system installed. Joey came to the door one day. Usually I send door-to-door salemen away, but I knew we needed a security system, so we wanted to hear what he said. He is a wonderful young man. He was polite, sincere, and very knowledgeable about his product. Then Hunter installed it. He was great also. He was very thoughtful of us while he was in our house, and he, too, was very knowledgeable. He got right to it and got it done. We are very pleased.
Sharon Best
Aug 28, 2026
This person that installed the equipment …
This person that installed the equipment was very nice and he explained exactly what he was doing and answered all questions very well.I haven't had my system but thus far I'm very pleased and will definitely tell my friends how good yall are.
Vera Thomas
Aug 28, 2026
It works
Great because so far it works! I ain't had it very long . I think I get too many emails
HOPE HARRISON
Aug 28, 2026
The salesman and the installation tech…
The salesman and the installation tech were very nice. Great experience!
Melinda Eichorst
Aug 28, 2026
Our installer was awesome!
Our installer, Jesse, was very knowledgeable and professional. I have previously had Vivint and know I like their service and equipment and am once again happy to be a Vivint customer.
LOGAN GARNER
Aug 28, 2026
Robert was awesome
Robert was awesome ! He was on time very polite easy to talk to you which makes it a lot better to deal with he was very informative he was quick cleaned up very throughly and I plan on adding more cameras soon and would prefer Robert to be the one to do it and if I recommend you guys to friends I would tell them he is the guy you want
Cassandra Freeman
Aug 28, 2026
Cameras are very clear and love that it…
Cameras are very clear and love that it will record even without wifi.
Vontrice
Aug 28, 2026
Great service
My technician Joe was so very helpful and answered all my questions and addressed all my concerns
JayVanous Shelly
Aug 27, 2026
The guys that came out were very…
The guys that came out were very knowledgeable friendly and experienced very professional
Melissa
Aug 27, 2026
We really liked the sales…
We really liked the sales representative and the installer. They both were professional and yet personable. Our sales representative, Phil, really went the extra mile to make sure we understood how everything worked and what our options were. Josh did the installation the same day and did a great job! The next day Phil returned to see if we had any further questions. He was just amazing and so helpful! I have had to contact the online platform as well since then, and so far, no issues; Very efficient and helpful!
L Wi
Aug 27, 2026
Sales asscociate provider Wes was very…
Sales asscociate provider Wes was very informative about the deals currently being offered. He detailed a full product description & to which I noticed the video quality was superior to my current service. Very helpful & informative I recommend him to anyone looking to update their existing service. 👍🏽
Reginald
Aug 27, 2026
My experience with Vivant has been a…
My experience with Vivant has been a positive experience thus far, I’m excited about the chance to add some more features to fortify my home security .
Nining
Aug 27, 2026
Technician very knowledgeable and very…
Technician very knowledgeable and very through on explaining everything.
Stacey Clements
Aug 27, 2026
Everything is good I am enjoying the…
Everything is good I am enjoying the system. Thanks you 🙏🏿❤️
Mary Garza
Aug 27, 2026
Every one was friendly and the…
Every one was friendly and the instructions were good but over awelmeing.
Stephanie Hatfield
Aug 27, 2026
Daniel is fantastic
Daniel was fantastic and efficient very knowledgeable about the products and how best to use them.
Gregory Duncan
Aug 27, 2026
The sales rep that I stared off with…
The sales rep that I stared off with was name Aly, when I tried to reach out to him I was told that he was no longer the rep in this area, I would like to know who do I reach out to et service questions answred. I wanted a sign to put in the front yard .
PAUL morris
Aug 27, 2026
Very good problem solving and walking…
Very good problem solving and walking through the steps to correct things. Very professional
Shannon Gatling
Aug 27, 2026
I love the cameras and the quality and…
I love the cameras and the quality and how it makes me feel safe when I’m at home and when I’m away
Kenneth Lee
Aug 27, 2026
Service and Equipment Technology
Service and Equipment Technology. It allows me to monitor multiple homes seamlessly.
Racy LASLEY
Aug 27, 2026
I can’t say enough good things to my…
I can’t say enough good things to my neighbors & co worker’s, about the introduction, The installation and the product has been amazing!!! I’ve never felt so secure!! The cameras to the microphones work great!!! The installer was outstanding to work with!!! You have a great team & product!!! Thanks for making the home feel more protected than ever before! Well Done!
Kentrella McKinney
Aug 27, 2026
Setting up for someone to come out was…
Setting up for someone to come out was great. Fast and easy and everything was explained very well. Getting the cameras actually set up was super easy and fast.
MARIA NAVARRO
Aug 27, 2026
Fast service
Fast service, good attention to detail, excellent customer service.
Richelle Garcia
Aug 27, 2026
Excellent experience and looking…
Excellent experience and looking forward to seeing us grow together
Michael Pullia
Aug 27, 2026
My door lock is still not connected.
My door lock is still not connected.
Rated 4 out of 5 based on
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