If you purchased your equipment in full at the time of your Vivint installation, you own the products and equipment. If you financed your equipment, you own the equipment once you have fully paid the remaining balance.

Life is unpredictable. We get it. With this in mind, Vivint proudly offers a cancellation policy that is sensitive to unfortunate circumstances. Unexpected events such as death, bankruptcy, transitioning to an assisted living home, and other extenuating circumstances may qualify for your case to be reviewed by our Exceptions Review Team. Vivint also has policies to help customers who are moving or those with active duty military responsibilities.

Cancellation of Vivint service may require a fee as well as equipment return if the equipment is not fully owned by the customer.

For more information, call 1-800-216-5232 for assistance.

The upfront cost of any home security system generally includes equipment purchase price, installation cost, and monitoring fees. This cost varies depending on the size of your home and the products and services you are interested in. Here at Vivint, we’re committed to making home security and smart home packages accessible, affordable, and effective. Every Vivint system includes 24/7 professional monitoring services starting at $24.99 per month plus the cost of equipment. Vivint offers customizable packages and flexible financing options that give customers the ability to personalize their own state-of-the-art home security package.

Click here for more details on pricing or contact a Vivint specialist to learn about current promotions.

Vivint is committed to providing smart home and security products and services that are both innovative and affordable. Vivint offers customizable packages and flexible financing options that give customers the ability to personalize their own state-of-the-art smart home package. Every Vivint system includes 24/7 monitoring services that start at $24.99 per month plus the cost of equipment.

Vivint has taken the guesswork out of home security systems by including professional installation with every Vivint smart home package. Wiring, product placement, and device integration and syncing, will all be taken care of for you by a Vivint Smart Home Pro to ensure your system works seamlessly – and that you are comfortable using it.

Contact a Vivint representative today to learn more about customizing the perfect system for your home and any current promotions that may include free installation.

Vivint partners with Citizens One®, Citizens Pay®, and Fortiva Retail Credit to offer flexible equipment financing options to qualifying customers. Vivint is proud to offer customizable packages and flexible financing options to give customers the ability to create a smart home system to meet the needs of their home, lifestyle, and budget.

Click here to learn more about Vivint’s financing options.

Your Vivint monthly fee gives you first-class 24/7 professional monitoring, as well as full access to the Vivint mobile app. Professional monitoring means a monitoring center will be notified when any alarm is triggered and will send emergency services when needed – whether you are home or not. Full remote access via the Vivint mobile app gives you complete access to your system and ensures you get vital alerts and notifications about your system and property. Using your Vivint products without a monthly fee means your system will not have the benefit of 24/7 monitoring and will lose app access, though you can still control your system through your Vivint panel in your home.

Learn more about the benefits of professional monitoring here.

To ensure our customers and their homes are as protected as possible, Vivint cameras are the only cameras that are fully compatible and fully functional with a Vivint system. Vivint cameras provide unmatched protection with our proprietary Smart Deter technology that detects and deters real threats. Due to the ability to detect people or events through the built-in AI in the cameras, Vivint cameras can also integrate with other smart features like smart lighting, smart locks, and garage door controllers to provide intuitive home automations based on the trigger of detecting people.  Additional capabilities like high image and night vision quality,  alerts, smart functionality, a wide field of view, geofencing, and two-way talk also put Vivint cameras in a league of their own.

Vivint has a router available for customers whose systems require it. Connecting a secondary router dedicated to your Vivint smart home system can help increase smart home speed by reducing network congestion. When customizing your Vivint smart home system, a Vivint Smart Home Pro can help you determine if a secondary router is necessary for your system.

Google’s popular Nest thermostat is completely compatible with your Vivint smart home. In a few easy steps, you can integrate your Nest into your Vivint system, giving you just the control and flexibility you need to easily automate and manage the temperature of your home.

Watch this video to learn how to connect your Nest thermostat to your Vivint system.
Click here to read about more smart devices that work with Vivint.

Cameras play a vital role in a comprehensive security system and Vivint cameras are the best in the industry. Depending on factors such as the types of cameras and sufficient Wi-Fi speed, a Vivint system can support up to 12 cameras. Generally speaking, a good baseline for most homes would include the Vivint Doorbell Camera Pro to protect your front porch and packages, two Outdoor Cameras Pro to keep an eye on your property and the perimeter of your home, and one or two Indoor Cameras Pro to keep an eye on inside valuables, children, or pets. Of course, the total number of cameras in your system will depend on the size of your home and your specific wants and needs and you can rest assured your Vivint system can accommodate your camera needs.

Click here to learn more about choosing security cameras for your home.

With reliability from a wired power source and state-of-the-art communication wireless capabilities through Wi-Fi, Vivint is proud to offer the most innovative and effective cameras on the market. Equipped with exclusive Smart Deter technology the Doorbell Camera Pro proactively protects your porch and packages, the Outdoor Camera Pro keeps an eye on the perimeter of your property, and the Indoor Camera Pro intelligently notifies you about indoor activity. Vivint cameras integrate seamlessly with your Vivint system so you can keep an eye on your home from anywhere via the Vivint app.

Learn more about Vivint’s industry-leading cameras here.