Unlike self-monitored systems that rely solely on phone alerts, Vivint 24/7 Professional Monitoring provides real, human support at any hour—day or night, weekday or weekend. This team is professionally trained to help you in emergencies, whether it's a break-in, fire, carbon monoxide, or something else.

Here’s what happens when an alarm goes off in your home:

1. As soon as an alarm is triggered, our trained monitoring specialists are instantly notified.
2. Our monitoring team will reach out through your Smart Hub or by phone to confirm whether you need help.
3. If there’s an emergency—or they can’t reach you—they’ll dispatch the appropriate emergency services right away.

You can also reach our team anytime through your Smart Hub if you need help or have an emergency. Learn more about what happens when an alarm goes off.

All Vivint systems include 24/7 Professional Monitoring as part of the monthly service fee. Our monitoring specialists are always on hand to respond if an alarm goes off or you need emergency help—essential protection when you’re asleep, at work, or away from home.   Learn more about why you want a monitored system.

Yes. Every Vivint system includes 24/7 Professional Monitoring, so you’re always protected—no matter what package or products you choose. Our trained specialists are ready to respond around the clock.

Learn more about why monitored security is worth it.

Vivint systems can detect a variety of emergencies, including break-ins, smoke and carbon monoxide, and environmental hazards like flooding. Each alarm automatically alerts our monitoring specialists, who respond quickly to help keep your home and family safe.

Learn more about the different types of home security alarms.

No. Vivint does not have access to your live camera feeds or stored video unless you specifically share it with our support team for troubleshooting. Your privacy is protected through advanced encryption and secure cloud storage.

Many home insurance providers offer discounts of up to 20% off for professionally monitored security systems since they reduce the risk of theft, fire, or damage. Check with your insurer to see if your Vivint system qualifies for a premium reduction.

Vivint U.S.-based monitoring specialists work entirely in-house, providing fast, reliable responses backed by redundant systems to ensure no downtime. Our team is trained to handle any situation with speed and care—day or night.

See why Vivint customers trust Vivint 24/7 Professional Monitoring.

If you need assistance but it’s not an emergency—like a false alarm or a system question—you can reach our support and monitoring specialists anytime through your Smart Hub or the Vivint app. They’ll help you resolve the issue quickly and safely.

Vivint systems are designed with built-in cellular backup and battery power, so your monitoring service stays active even if your Wi-Fi or power goes out.  

Learn more about how Vivint systems stay connected.

The cost of 24/7 Professional Monitoring starts at $24.99, but varies depending on your chosen system and service plan. Every plan includes around-the-clock protection from Vivint trained monitoring specialists.

See a breakdown of monitoring costs.

If an alarm is accidentally triggered, the Vivint monitoring team will contact you to verify the situation before dispatching emergency services. You can quickly cancel a false alarm through your Smart Hub or app, avoiding unnecessary responses while ensuring real alerts always get priority attention.