Alarm Monitoring Service
Real people,
real protection
We never outsource your safety. Our award-winning, in-house 24/7 Professional Monitoring team is ready when every second counts—starting at only $24.99 per month.
Most “Monitoring Center of the Year” awards since 2012
You could save up to 20% on your
homeowners or renters insurance.
Why you can
count on Vivint
-
![Five Diamond Monitoring Center badge]()
Five Diamond Monitoring Center
The Monitoring Association (TMA) recognizes only the nation’s top monitoring centers for superior performance.
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![UL Certified badge]()
UL Certified
Our monitoring center meets standards set by Underwriters Laboratories (UL), ensuring your home is protected.
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![Monitoring Center of Excellence badge]()
Monitoring Center of Excellence
TMA consistently recognizes Vivint monitoring for excellence in security, service, and innovation.
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![ASAP-to-PSAP badge]()
ASAP-to-PSAP
Our monitoring specialists follow ASAP protocols for faster, more accurate emergency response.
why our customers trust it
Real Vivint customer stories
See how Vivint smart security helps our customers protect what matters most— and feel safer, more confident, and more in control every day.
Vivint Monitoring
Trusted by customers
Self-monitoring leaves
you on your own. We don't.
Vivint leads the industry with our award-winning monitoring team, ensuring
you’re never
alone in an emergency. Unlike self-monitoring, trained specialists
are ready to act the
moment an alarm is triggered—helping get you
the local response you need, faster.
| Feature | Self-monitor | HomeProtect | HomeProtect Pro |
|---|---|---|---|
| 24/7 protection | No | Yes | Yes |
| Up to 20% off homeowners insurance premiums | No | Yes | Yes |
| Local emergency dispatch | No | Yes | Yes |
| Real human verification of alarms | No | Yes | Yes |
| Cell phone not required—assistance for all ages | No | Yes | Yes |
| You're not alone—a trained expert acts for you | No | Yes | Yes |
| 2 minute faster dispatch with professional protocol | No | Yes | Yes |
| Cellular connection and battery backup | No | Yes | Yes |
| Burglary alarms | No | No | Yes |
| Fire & smoke alarms (3) | No | No | Yes |
| Carbon monoxide alarms (3) | No | No | Yes |
| Duress alarm | No | No | Yes |
1 Cost with long-term contract.
2 Includes $5.00 camera coverage. Contract required.
3 Coverage requires additional equipment purchase.
Customer reviews
Real customer reviews tell the true Vivint story.
GLENDA
Aug 31, 2026
VERY GOOD JOB!! 😆
I’m very happy with my smart thermostat and doorbell with camera. Thank you very much for your service!!!
Jerson P Romero
Aug 31, 2026
Technician was excellent and very knowledgeable.
I really like the spotlight and clear images of the new equipments.
Shorty
Aug 31, 2026
They gentlemen from your door knocker…
They gentlemen from your door knocker Parker to installer Kevin there very nice and respectful and they made sure we were happy !! Excellent customer service!! Thank you!
Tracy Shelley
Aug 31, 2026
The sales rep was excellent
The sales rep was excellent. He was not very pushy (for door to door salesmen), and was very informative in helping us pick the products we actually needed. My only complaint is that It was a long prosses. They were insistent on doing the install the same day which had us waiting all day and part of the night for the technician to show up. our installation ran passed 11pm at night once he finally showed up.
MARIA HERNANDEZY and FERNANDA
Aug 31, 2026
Outstanding!
Vivint ad there employees are outstanding! The technician that installed my product was extremely kind! He was professional and careful. I would definitely recommend Vivint to friends and family.
Bobby Bryson
Aug 31, 2026
The presentation was great and so was…
The presentation was great and so was the presenters
Alexandria Menzie
Aug 31, 2026
Not happy
The sales rep Josh made my experience awesome but after Josh i was unsatisfied and unhappy with giving techs. So i cancelled
Jasmin Gibson
Aug 31, 2026
Very good service and friendly people
Very good service and friendly people
Customer
Aug 31, 2026
Nick and Chris were great
Nick and Chris were great, I just wish they were not there so late on a week day night.
Elvenord Vertus
Aug 31, 2026
I like vivint so far becuase it is easy…
I like vivint so far becuase it is easy to deal with the software. The team was nice and knowlegeable. However, customers need to know that there are 1 front door camera, 3 door sensors, 1 thermostart and a motion sensor. You have to purchase the rest of the equipment.
Milagros
Aug 31, 2026
Crew was very nice
Crew was very nice ! But I don’t recommend viviant . I have no access to cameras from phone cameras always rerouting.
Cesar Blanco
Aug 31, 2026
All's well that ends well
All's well that ends well. So far so good. Installer did a good job.
Timbo
Aug 31, 2026
Great company!
It was a very seamless and professional experience from the first call to inquire about the system all the way through the installation. This is very rare today. I explained what I needed and they delivered. They did not try to oversell me anything that I did not need.
James Outlaw
Aug 31, 2026
Your s great sales representativealesman were very understanding…
Your salesman were very understanding and knowledge for other questions that I needed to ask.
Joana Castillo
Aug 31, 2026
The technician arrived promptly and…
The technician arrived promptly and completed the installation very efficiently. They were extremely professional and took the time to explain the system features thoroughly, ensuring I knew exactly how everything worked before they left. Excellent service!
Kathy Armstrong
Aug 31, 2026
Well mannered and explained everything…
Well mannered and explained everything so I can understand. Technician was very efficient and courteous. Set everything up exactly as we need it. Works great.
Angela Gordon-Simpson
Aug 31, 2026
Installment was great
Installment was great. I had technical issues w/the app. It was not responding.
Daryelle Anthony
Aug 31, 2026
Great
Very nice and do a wonderful job with installing all equipment...And clean up after done.
James Washington
Aug 30, 2026
Great Service and Experience
Your professional technician that took the time and patience to install our new system. We are definitely satisfied with our new security system.
David
Aug 30, 2026
From the sales presentation to the…
From the sales presentation to the technicians install it was a very comfortable experience, with the end result of knowing and feeling secure. Money well spent
MARIA LOPEZ
Aug 30, 2026
The customer care rep that assisted in…
The customer care rep that assisted in getting our second thermostat installed as originally instructed we would get if we accepted the offer was very helpful. She showed patience and care when speaking to us. Thank you. Also, the installer that came to do the 2nd thermostat was polite and very knowledgeable. Gave excellent service.
Dorleen
Aug 30, 2026
The Technician made the Vivint…
The Technician made the Vivint experience great.
Todd Hebert
Aug 30, 2026
I had a great salesman
I had a great salesman, he explained everything well,
Heather Roberts
Aug 30, 2026
Great job
Service guy was very nice, did a great job and was very helpful in picking out the right equipment.
John Lucas
Aug 30, 2026
The seller and the installer were both…
The seller and the installer were both very nice guys
Mrs. Hubbell
Aug 30, 2026
Pleased
My experience has been very positive, so far. The staff service tech did a good job putting in the equipment and explaining how to use it. I knew what I wanted installed before he came. I got Vivint because a friend of mine has had it for several years and really likes it.
Ronnie E Knight
Aug 30, 2026
Good Customer Service
Good Customer Service! Thanks to Colin for taking care of us!
JEFFREY HUFF
Aug 30, 2026
Overall it was a pretty good…
Overall it was a pretty good experience. The installer came late in the evening and stayed much later than I preferred. He also didn’t have four of the items to be installed and said he would restock and come back in a couple days. He did come back but still didn’t have a couple items. They never did leave me a yard sign so at this point I’ll just cut my loses on that one. The equipment is working great and I like the system. Install just wanted smooth.
Stephanie Poehling
Aug 30, 2026
Found the process to be easy and…
Found the process to be easy and thorough. I really love the ease of use with the app
Terry Simon
Aug 30, 2026
The technician Kenneth was awesome
The technician Kenneth was awesome. He explained everything to me and showed me how it worked.
Yvonne Ballard
Aug 30, 2026
My experience with the Techs were very…
My experience with the Techs were very good as far as them answering any questions I had for them and they were very polite.
CaTrena Melvin
Aug 29, 2026
Understanding of service and the…
Understanding of service and the installers patience.
Kathy
Aug 29, 2026
Patrick was fantastic
Patrick was fantastic, helpful and attentive. He connected me with all the right people and made the experience wonderful.
Linda Collier
Aug 29, 2026
Sterling was great and was very helpful
Sterling was great and was very gelpful
Desazari Piper
Aug 29, 2026
Service was fine
Service was fine. Installed quickly and informative tech. The product is defective not even a month after having it installed.
GLORIA NOVAK
Aug 29, 2026
I just had the product installed and…
I just had the product installed and having a problem with canceling the other product. I am not ready to give your product a review.
Rated 4 out of 5 based on
66,473 reviews on
66,473 reviews on
Frequently asked
alarm monitoring service questions
What is Vivint 24/7 Professional Monitoring?
Unlike self-monitored systems that rely solely on phone alerts, Vivint 24/7 Professional Monitoring provides real, human support at any hour—day or night, weekday or weekend. This team is professionally trained to help you in emergencies, whether it's a break-in, fire, carbon monoxide, or something else.
Here’s what happens when an alarm goes off in your home:
- As soon as an alarm is triggered, our trained monitoring specialists are instantly notified.
- Our monitoring team will reach out through your Smart Hub or by phone to confirm whether you need help.
- If there’s an emergency—or they can’t reach you—they’ll dispatch the appropriate emergency services right away.
You can also reach our team anytime through your Smart Hub if you need help or have an emergency.
Can I monitor my system myself?
All Vivint systems include 24/7 Professional Monitoring as part of the monthly service fee. Our monitoring specialists are always on hand to respond if an alarm goes off or you need emergency help—essential protection when you’re asleep, at work, or away from home.
Learn more about why you want a monitored system.
Is monitoring included in every plan?
Yes. Every Vivint system includes 24/7 Professional Monitoring, so you’re always protected—no matter what package or products you choose. Our trained specialists are ready to respond around the clock.
Learn more about why monitored security is worth it.
What are the different types of alarms?
Vivint systems can detect a variety of emergencies, including break-ins, smoke and carbon monoxide, and environmental hazards like flooding. Each alarm automatically alerts our monitoring specialists, who respond quickly to help keep your home and family safe.
Learn more about the different types of home security alarms.
Does Vivint have access to my cameras?
No. Vivint does not have access to your live camera feeds or stored video unless you specifically share it with our support team for troubleshooting. Your privacy is protected through advanced encryption and secure cloud storage.
Does monitoring help with insurance discounts?
Many home insurance providers offer discounts of up to 20% off for professionally monitored security systems since they reduce the risk of theft, fire, or damage. Check with your insurer to see if your Vivint system qualifies for a premium reduction.
What makes Vivint monitoring different from other security monitoring companies?
Vivint U.S.-based monitoring specialists work entirely in-house, providing fast, reliable responses backed by redundant systems to ensure no downtime. Our team is trained to handle any situation with speed and care—day or night.
See why Vivint customers trust Vivint 24/7 Professional Monitoring.
What happens if I need help but there’s no emergency?
If you need assistance but it’s not an emergency—like a false alarm or a system question—you can reach our support and monitoring specialists anytime through your Smart Hub or the Vivint app. They’ll help you resolve the issue quickly and safely.
What happens if my Wi-Fi goes down or there is a power outage?
Vivint systems are designed with built-in cellular backup and battery power, so your monitoring service stays active even if your Wi-Fi or power goes out.
Learn more about how Vivint systems stay connected.
How much does alarm monitoring cost?
The cost of 24/7 Professional Monitoring starts at $24.99, but varies depending on your chosen system and service plan. Every plan includes around-the-clock protection from Vivint trained monitoring specialists.
How are false alarms handled?
If an alarm is accidentally triggered, the Vivint monitoring team will contact you to verify the situation before dispatching emergency services. You can quickly cancel a false alarm through your Smart Hub or app, avoiding unnecessary responses while ensuring real alerts always get priority attention.
Is monitoring included in every plan?
Yes. Every Vivint system includes 24/7 Professional Monitoring, so you're always protected—no matter what package or products you choose. HomeProtect Pro monitoring starts at $44.99/month, with $5/month for each camera in your system. It gives you access to trained specialists who can verify alarms and contact emergency responders for you so that your home stays secure and you have backup around the clock.
Learn more about why monitored security is worth it.
