Alarm Monitoring Service
Real people,
real protection
We never outsource your safety. Our award-winning, in-house 24/7 Professional Monitoring team is ready when every second counts—starting at only $24.99 per month.
Most “Monitoring Center of the Year” awards since 2012
You could save up to 20% on your
homeowners or renters insurance.
Why you can
count on Vivint's 24/7 professional monitoring
-
![Five Diamond Monitoring Center badge]()
Five Diamond Monitoring Center
The Monitoring Association (TMA) recognizes only the nation’s top monitoring centers for superior performance.
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![UL Certified badge]()
UL Certified
Our monitoring center meets standards set by Underwriters Laboratories (UL), ensuring your home is protected.
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![Monitoring Center of Excellence badge]()
Monitoring Center of Excellence
TMA consistently recognizes Vivint monitoring for excellence in security, service, and innovation.
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![ASAP-to-PSAP badge]()
ASAP-to-PSAP
Our monitoring specialists follow ASAP protocols for faster, more accurate emergency response.
why our customers trust it
Real Vivint customer stories
See how Vivint smart security helps our customers protect what matters most— and feel safer, more confident, and more in control every day.
Vivint Monitoring
Trusted by customers
Self-monitoring leaves
you on your own. We don't.
Vivint leads the industry with our award-winning monitoring team, ensuring
you’re never
alone in an emergency. Unlike self-monitoring, trained specialists
are ready to act the
moment an alarm is triggered—helping get you
the local response you need, faster.
| Feature | Self-monitor | HomeProtect | HomeProtect Pro |
|---|---|---|---|
| 24/7 protection | No | Yes | Yes |
| Up to 20% off homeowners insurance premiums | No | Yes | Yes |
| Local emergency dispatch | No | Yes | Yes |
| Real human verification of alarms | No | Yes | Yes |
| Cell phone not required—assistance for all ages | No | Yes | Yes |
| You're not alone—a trained expert acts for you | No | Yes | Yes |
| 2 minute faster dispatch with professional protocol | No | Yes | Yes |
| Cellular connection and battery backup | No | Yes | Yes |
| Burglary alarms | No | No | Yes |
| Fire & smoke alarms (3) | No | No | Yes |
| Carbon monoxide alarms (3) | No | No | Yes |
| Duress alarm | No | No | Yes |
1 Cost with long-term contract.
2 Includes $5.00 camera coverage. Contract required.
3 Coverage requires additional equipment purchase.
Customer reviews
Real customer reviews tell the true Vivint story.
LAURA R BROYLES
Oct 16, 2026
Representative’s training and…
Representative’s training and willingness to answer questions and make us feel comfortable with our new system.
Corinne Pettiford
Oct 15, 2026
He was very nice and (Patient) with me…
He was very nice and (Patient) with me Thanks so much, David
Lisa Crowe
Oct 15, 2026
t tey made sure he knew what we…
That they made sure he knew what we were doing and knew how to run.
Pamela Tassey
Oct 15, 2026
Too many notifications for front…
Too many notifications for front camera. How do I change settings?
Michael Spruel
Oct 15, 2026
My entire experience was excellent
My entire experience was excellent. Your installer, on the other hand, made that experience great; an intelligent expert answered all my questions and explained the whole process. Very pleasant.
Sherilyn Tyler
Oct 15, 2026
The men were so professional &…
The men were so professional & knowledgeable… Outstanding workers !!!!
Janet Varela
Oct 15, 2026
Great customer service
Great customer service. Very informative and professional.
Jane Billian
Oct 15, 2026
Vivint
Took a while to install but issues that did arise was taken care by the installer. So far unit is working very well and easy to use.
Major Pringle
Oct 15, 2026
The installation was smooth and the…
The installation was smooth and the technician, Jalen Morgan knew what he was doing.
Joy Ingram
Oct 15, 2026
The worker was nice and told us about…
The worker was nice and told us about everything
customer
Oct 15, 2026
Very respectful
Very respectful. Explained in detail everything that we needed to know about the install and the products. Left us his card if we had any questions.
Alexis Pregillana
Oct 15, 2026
it was an easy process to schedule for…
it was an easy process to schedule for intall, and the techs were awesome at explaining everything before leaving. I would recommend Vivint to others!
Scott Johnson
Oct 15, 2026
James was terrific
James was terrific! He did an amazing job and went over the top in customer service! He took his time, explained everything to us, listened and cleaned up. He is the definition of true customer service!
Jeffry Felcman
Oct 15, 2026
Service was excellent
Service was excellent, prompt and thorough. The technician, Ethan, was courtesy and knowledgeable.
Kolby Blatchford
Oct 15, 2026
We had a great experience with Vivint
We had a great experience with Vivint! Patrick and Donnie did an excellent job installing our home security system. Both were professional, knowledgeable, and took the time to make sure everything was installed correctly and working properly. They explained how everything worked and made the whole process easy. We really appreciated their attention to detail and the quality of their work. Highly recommend Patrick and Donnie to anyone getting a Vivint system installed!
ebere totty
Oct 15, 2026
Technician's professionalism and speed.
Technician's professionalism and speed.
At
Oct 15, 2026
Carlos was really nice and great to…
Carlos was really nice and great to talk to made the process easy and was super fast
Brandon
Oct 15, 2026
Jonathan was incredibly knowledgable…
Jonathan was incredibly knowledgable and helpful in getting us the Security System we needed, replacing our dated ADT system. Additionally, our installation tech did a great job and was onsite within minutes to give us the best closed-loop technology on the market!
AMY GLENN
Oct 14, 2026
Everything from sales to installs was…
Everything from sales to installs was perfect.
Rudy Pina
Oct 14, 2026
Great experience what whole crew…
Great experience what whole crew assembling my whole unit solar and panels great customer service and great electrician was very knowledgeable and very helpful. I appreciate the whole crew that installed my whole system..
Lawrence Zygmunt
Oct 14, 2026
Hooked up the system exactly as we…
Hooked up the system exactly as we planned for my home security. Showed me how to use the system and the options that are available.
Asif Shaikh
Oct 14, 2026
To Secure My house and my family.
The Values of your money worth when you get the great service to Secure your home and your family. The results for camera is excellent as well as the range and areas it covers the best. Crystal and very clear.
Nigel Smith
Oct 14, 2026
I had an amazing experience with…
I had an amazing experience with Vivint! Everyone I encountered was extremely patient, professional, and kind throughout the entire process. They took the time to answer my questions and made sure I felt comfortable and confident with my new security system. As a mother who works long overnight hours at the hospital, having peace of mind knowing my children are safe while I’m away means everything to me. I can now go to work feeling more secure and at ease. Thank you, Vivint, for your outstanding customer service and for giving me one less thing to worry about. I truly appreciate you all!
Daniel
Oct 14, 2026
My technician was polite, honest and patient
My technician RB was polite, honest patient and very thorough
DAVID B
Oct 14, 2026
Terrific installation
The installation. Ben and Richard were terrific. They showed on time and stayed late to get two systems up and working. Unfortunately I had no internet service which made their install more difficult but they stayed and got their equipment installed and working,
Diane
Oct 14, 2026
I had a great installer Jose
I had a great installer Jose! He explained everything in detail. He did a wonderful install and left everything neat and clean.
Jose Perez
Oct 14, 2026
The technician was courteous and…
The technician was courteous and thorough during the process.
Tammy Silver
Oct 14, 2026
Installation
They were able to give me an earlier installment date. Intaller was very profession and explained the equipment thoroughly.
PauletteWood
Oct 14, 2026
I am finally relieved to have my new…
I am finally relieved to have my new security system. I am able to see who is coming and going around my house, it gives me a sense of security knowing I have a reputable company that I can trust. They were upfront with the cost and there were no hidden prices. I look forward to a good continuing relationship with Vivint.
Rene
Oct 14, 2026
An amazing experience!
I had an amazing experience as my technician, Tristan Santana s was the best! He was highly knowledgeable, respectful, professional and courteous!
Richard Sage
Oct 14, 2026
Jariel was very knowledgeable
Jariel was very knowledgeable, helpful with the app setup on my phone and conscientious about cleanup as it was a torrential rainfall the day of installation. She truly cared about making sure I was satisfied with her work and that everything was working properly for me.
Rated 4 out of 5 based on
67,930 reviews on
67,930 reviews on
Frequently asked
alarm monitoring service questions
What is Vivint 24/7 Professional Monitoring?
Unlike self-monitored systems that rely solely on phone alerts, Vivint 24/7 Professional Monitoring provides real, human support at any hour—day or night, weekday or weekend. This team is professionally trained to help you in emergencies, whether it's a break-in, fire, carbon monoxide, or something else.
Here’s what happens when an alarm goes off in your home:
- As soon as an alarm is triggered, our trained monitoring specialists are instantly notified.
- Our monitoring team will reach out through your Smart Hub or by phone to confirm whether you need help.
- If there’s an emergency—or they can’t reach you—they’ll dispatch the appropriate emergency services right away.
You can also reach our team anytime through your Smart Hub if you need help or have an emergency.
Can I monitor my system myself?
All Vivint systems include 24/7 Professional Monitoring as part of the monthly service fee. Our monitoring specialists are always on hand to respond if an alarm goes off or you need emergency help—essential protection when you’re asleep, at work, or away from home.
Learn more about why you want a monitored system.
What are the different types of alarms?
Vivint systems can detect a variety of emergencies, including break-ins, smoke and carbon monoxide, and environmental hazards like flooding. Each alarm automatically alerts our monitoring specialists, who respond quickly to help keep your home and family safe.
Learn more about the different types of home security alarms.
Does Vivint have access to my cameras?
No. Vivint does not have access to your live camera feeds or stored video unless you specifically share it with our support team for troubleshooting. Your privacy is protected through advanced encryption and secure cloud storage.
Does monitoring help with insurance discounts?
Many home insurance providers offer discounts of up to 20% off for professionally monitored security systems since they reduce the risk of theft, fire, or damage. Check with your insurer to see if your Vivint system qualifies for a premium reduction.
What makes Vivint monitoring different from other security monitoring companies?
Vivint U.S.-based monitoring specialists work entirely in-house, providing fast, reliable responses backed by redundant systems to ensure no downtime. Our team is trained to handle any situation with speed and care—day or night.
See why Vivint customers trust Vivint 24/7 Professional Monitoring.
What happens if I need help but there’s no emergency?
If you need assistance but it’s not an emergency—like a false alarm or a system question—you can reach our support and monitoring specialists anytime through your Smart Hub or the Vivint app. They’ll help you resolve the issue quickly and safely.
What happens if my Wi-Fi goes down or there is a power outage?
Vivint systems are designed with built-in cellular backup and battery power, so your monitoring service stays active even if your Wi-Fi or power goes out.
Learn more about how Vivint systems stay connected.
How much does alarm monitoring cost?
The cost of 24/7 Professional Monitoring starts at $24.99, but varies depending on your chosen system and service plan. Every plan includes around-the-clock protection from Vivint trained monitoring specialists.
How are false alarms handled?
If an alarm is accidentally triggered, the Vivint monitoring team will contact you to verify the situation before dispatching emergency services. You can quickly cancel a false alarm through your Smart Hub or app, avoiding unnecessary responses while ensuring real alerts always get priority attention.
Is monitoring included in every plan?
Yes. Every Vivint system includes 24/7 Professional Monitoring, so you're always protected—no matter what package or products you choose. HomeProtect Pro monitoring starts at $44.99/month, with $5/month for each camera in your system. It gives you access to trained specialists who can verify alarms and contact emergency responders for you so that your home stays secure and you have backup around the clock.
Learn more about why monitored security is worth it.
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