The In-Depth Guide to Vivint's Services

These days, you can DIY just about anything. A Google search and a few articles and videos are often all it takes to find out how to do many things, especially around the house. While DIY is great for projects like fixing a leaky pipe or refinishing your kitchen cabinets, there are some things that are best left to the pros—especially when it concerns the safety of your home, family, and business.

Professional services for your home

With Vivint, you have the benefit of multiple professional services at your fingertips. These services are also included in the cost of your system. These include:

• Professional installation services
• 24/7 alarm monitoring
• Business security monitoring
• Senior alert systems

As you customize your system, you’ll find services specific to the needs of you and your family. For example, if you have an elderly family member, you might find a senior alert system helpful. Or, if you are a business owner, business security will protect your business.

Take a closer look at each of the professional services Vivint offers:

Professional installation

When it comes to your security system and smart home components, Vivint offers professional security system installation. Our certified Smart Home Pros will come to your home, install your equipment, and ensure each of your home’s devices and services are up and running properly.

Some of the benefits of professional security installation include:

• Licensed, trained professionals that know each of your devices inside and out. You have the confidence of not only knowing that your system will be installed by a pro, but that Vivint will stand behind their installers.
• Product integration. When you have a smart home or security system that has multiple devices, they all need to be able to communicate with each other. With DIY systems, not all smart home components work together properly. Professional installation ensures each of your home security and smart home devices integrate seamlessly.
• Expert placement and recommendation. When you’re having a full smart home system installed, proper placement of your devices is key in making sure your home is as safe as possible and all devices can communicate with each other. Our Smart Home Pros will make recommendations on where each device should go based on their knowledge and your home’s unique layout.

Once your security system installation is complete, your tech will also train you on how to use your system, the Smart Home App, and make sure you’re comfortable with operating each device.

24/7 Professional Monitoring

Security monitoring is a crucial part of any home security system. Your security system monitoring determines whether an alarm is a legitimate threat or a false alarm and then calls for help in the event of an emergency or break-in. Security systems can be either professionally monitored or self-monitored.

With self-monitored systems, you’re responsible for determining whether an alarm is real or false. It’s also up to you to call for help if there is an emergency. This can be difficult if you are out of town and have no way of knowing.

With professional alarm monitoring services from Vivint, you have the peace of mind that comes from knowing your home is being monitored around the clock. Here’s how it works:

• If an alarm in your home goes off, the monitoring center will be notified. They will then attempt to contact you to confirm there is an emergency.
• If there is indeed an emergency, or if you are not home and can’t be sure, the monitoring center will contact the appropriate authorities on your behalf. For example, if a burglar alarm goes off, they’ll contact the police. Or, if a fire or carbon monoxide detector is tripped, the fire department will be sent.
• If the monitoring center is unable to get ahold of you to confirm a real emergency, they will still contact the proper authorities on your behalf.

Professional monitoring also puts you in contact with the monitoring company in the event of a personal emergency. If you have a senior alert system, or if you press the emergency callout on your Smart Hub, the monitoring company will send an ambulance to your home.

Professional security system monitoring provides essential peace of mind that your home is protected in the event of an emergency, whether you’re home or away.

Senior alert systems

Senior alerts are another professional service Vivint offers. A senior alert device is a small device that contacts the monitoring center when activated. Senior alert devices are typically wearable as a necklace or bracelet. In an emergency, the wearer simply presses a button on the device and is connected with the monitoring center, who will then get you the help you need.

Senior alert systems are useful for a wide range of situations and people. You may want to consider an alert system if you or your loved ones are:

• Senior citizens. Senior alert systems for seniors can be life-saving. Because seniors are more prone to serious injury from a fall, a senior alert device allows them to immediately call for help if they fall or can’t get to a phone.
• Have limited mobility. Whether a person is bedridden, injured temporarily, or has difficulty getting around without an aid like a walker or cane, senior alert systems can be very helpful for those who are disabled or have limited mobility.

Alert systems can also double as emergency pendants and can be used in other emergencies, such as break-ins. Imagine you’re home and your security system isn’t armed, but you hear someone a window break downstairs. If you’re phone isn’t close, or you don’t want to make any noise, you can simply press the button on your alert device to call for help.

Business security system monitoring

For business owners, a complete security system is a must-have. Business security systems protect against a number of things that could harm your business both financially and physically, including:

• Break-ins or burglaries
• Vandalism
• Fire and carbon monoxide leaks
• Shoplifting
• Unauthorized access of certain areas

Business alarm systems typically have the same components as a home security system, such as security sensors, surveillance cameras, motion detectors, and automatic locks. However, a business’s needs will have different focuses; for example, your home may only need one indoor security camera, whereas a retail business might need a dozen to be able to see all parts of the store.

Because most business owners don’t spend all day and night at work, professional monitoring is crucial for businesses of all kinds. If a fire breaks out in your warehouse in the middle of the night or a burglar breaks in before you open for the day, professional monitoring ensures the proper authorities are sent to your business as soon as possible to minimize damage or harm.

Leave it to the pros

When it comes to the safety and security your home, professional services will give you peace of mind whether you’re home or away.